Posted Jul 6, 2016 on Hotels
Upon check in, they didn't have my paid in full reservation. They took my information and gave me a room. Said room didn't have a phone or a lamp on the desk, the smoke detector was hanging from wires out of the ceiling. I found dead bugs in my bathroom, the iron was missing, and the outlet in the bathroom wouldn't hold my flat iron's plug. :( I had driven all afternoon, had a meeting and just wanted to relax dealing with the front desk..meaning I had to walk up there since there was no phone (did I mention the wifi access was on the key card and not in the book? this was never mentioned to me) There was no Bible in the room anywhere. At check out they were going to charge me for my stay even though I had confirmation of a payment in full.. it took another 25 minutes to call the online reservation site.. so they could call the hotel... so I could stand there until it was all finished, glad I wasn't on a tight schedule that day!
Even with the slight renovating they claimed to be doing - there was no call to be in a room like that! I will not stay here ever again, and advise others to drive from Champaign or Decatur if they have anything to do in the Monticello area. N