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Holiday Inn Express Mountain View - S Palo Alto, an IHG Hotel

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Pillowtop beds, in-room safe, desk, blackout drapes
Pillowtop beds, in-room safe, desk, blackout drapes
Pillowtop beds, in-room safe, desk, blackout drapes
Pillowtop beds, in-room safe, desk, blackout drapes

Overview of Holiday Inn Express Mountain View - S Palo Alto, an IHG Hotel

Holiday Inn Express Mountain View - S Palo Alto, an IHG Hotel

2.5 out of 5

4.4/5 Excellent

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Breakfast included
  • Parking included
  • Air conditioning
  • Gym
  • Business services

Cleaning and safety practices

  • Cleaned with disinfectant
  • 48-hour vacancy between guest room stays
  • Hand sanitizer provided
  • Personal protective equipment
1561 West El Camino Real, Mountain View, CA, 94040

Explore the area

  • Popular LocationLevi's Stadium14 min drive
  • AirportSan Jose, CA (SJC-Norman Y. Mineta San Jose Intl.)15 min drive
  • Popular LocationWinchester Mystery House18 min drive
  • Popular LocationFacebook Campus23 min drive

Choose dates to view prices

About this area

Mountain View

Located in Mountain View, Holiday Inn Express Mountain View - S Palo Alto, an IHG Hotel is in the city center and near a metro station. Blackberry Farm Golf Course and Twin Creeks Sports Complex are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Rengstorff Park and Sierra Vista Park. Looking to enjoy an event or a game while in town? See what's happening at Stanford Stadium or Levi's Stadium. Spend some time exploring the area's activities, including golfing.
Visit our Mountain View travel guideOpens in a new window
Map

What's nearby

  • Mountain View Center for the Performing Arts - 15 min walk
  • Rengstorff Park - 4 min drive
  • Levi's Stadium - 14 min drive
  • Winchester Mystery House - 18 min drive
  • Facebook Campus - 23 min drive

Getting around

  • Mountain View Station - 3 min drive
  • Whisman Station - 5 min drive
  • Norman Y. Mineta San Jose Intl. Airport (SJC) - 15 min drive

Restaurants

  • Garden Fresh — 4 min walk
  • Frankie — 9 min walk
  • Napoletana Pizzeria — 9 min walk
  • Amici's East Coast Pizzeria — 12 min walk
  • Passage To India — 12 min walk

About this property

Holiday Inn Express Mountain View - S Palo Alto, an IHG Hotel

Mountain View hotel in Shoreline West with free breakfast and fitness center
Along with a fitness center, this smoke-free hotel has a coffee shop/café and a business center. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, free use of bicycles, concierge services, and dry cleaning are onsite. All 44 soundproofed rooms provide free WiFi, free wired Internet, and tablet computers. For a bit of entertainment, LED TVs come with satellite channels, and guests can also appreciate conveniences like refrigerators and microwaves.
Holiday Inn Express Mountain View - S Palo Alto, an IHG Hotel offers 44 air-conditioned accommodations with tablet computers and MP3 docking stations. Beds feature pillowtop mattresses. 40-inch LED televisions come with premium satellite channels. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include complimentary toiletries and hair dryers.

This Mountain View hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include laptop-compatible safes and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a fitness center and complimentary bicycles.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Clean Promise (IHG)
Follows industry cleaning and disinfection practices of SafeStay (AHLA - USA)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Hand sanitizer provided
Individually-wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free self parking on site
  • Limited onsite parking
  • Electric car charging station on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM–9:30 AM
  • 1 coffee shop/café

Things to do

  • Fitness center
  • Free bicycle rentals

Family friendly

  • Free cribs/infant beds
  • Microwave
  • Refrigerator
  • Soundproofed rooms

Conveniences

  • Elevator
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Water dispenser

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Luggage storage
  • Multilingual staff
  • Turndown service

Languages spoken

  • English
  • Hindi
  • Spanish

Business services

  • Business center
  • Computer station

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible business center
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Pillow-top mattress

Bathroom

  • Free toiletries
  • Hair dryer

Entertainment

  • 40-inch LED TV
  • Cable/satellite channels
  • MP3 dock
  • Premium channels
  • Tablet computer

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Free newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofing
  • Turndown service

Similar properties

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Mountain View
Mountain View
Shoreline West
Shoreline West
Guest rating 4+
Guest rating 4+
Air conditioned
Air conditioned
Parking included
Parking included
Hotel
Hotel
2 star
2 star
Business friendly
Business friendly

Policies

Check-in

Check-in from 2 PM - 2 AM
Express check-in

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Guests arriving after 11 PM must use the phone or doorbell at the front door.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)
Service animals are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 25.0 per stay
Free cribs (infant beds)

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Service fee: USD 2.50 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Rollaway bed fee: USD 25.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Holiday Inn Express Mountain View S Palo Alto
Holiday Inn Express S Palo Alto
Holiday Inn Express S Palo Alto Hotel
Holiday Inn Express S Palo Alto Hotel Mountain View
Holiday Inn Express Mountain View S Palo Alto Hotel
Holiday Inn Express S Palo Alto Hotel
Holiday Inn Express Mountain View S Palo Alto
Holiday Inn Express S Palo Alto
Hotel Holiday Inn Express Mountain View - S Palo Alto
Holiday Inn Express Mountain View - S Palo Alto Mountain View
Express Mountain S Palo Alto
Holiday Inn Express Mountain View S Palo Alto

Frequently asked questions

Overall score and ratings

4.4

Excellent

Rating 5 - Excellent. 151 out of 252 reviews
5 - Excellent 60%
Rating 4 - Good. 70 out of 252 reviews
4 - Good 28%
Rating 3 - Okay. 20 out of 252 reviews
3 - Okay 8%
Rating 2 - Poor. 6 out of 252 reviews
2 - Poor 2%
Rating 1 - Terrible. 5 out of 252 reviews
1 - Terrible 2%

4.6/5

Cleanliness

4.5/5

Staff & service

4.3/5

Amenities

4.6/5

Property conditions & facilities
Write a review

4/5 Good

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located and not too expensive. Friendly staff. Covid precautions were implemented and followed.
Stayed 1 night in Aug 2021

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the fact that we had a safe, minifridge and microwave in the room, the mattress and bedding were good, breakfast was plenty (self serve) and food was good. The personnel followed the Covid-19 recommendations and asked the clients to do it as well. On the other side, the room door had very loud squeaky hinges, 2 drops of oil would have fixed the noise, each time I left the room early, the hinge noise bothered my wife. It could be the hotel's policy, that is why I did not de-rate the service when for the first 2 mornings the cleaning personnel did not enter the room and did not empty the trash (I had fruits, snacks, refreshments and coffee in the room). The third day and after that I put the trash container in front of the door when I was in the room and heard them on the hallway. Is this the hotel's policy for not cleaning the room or at list removing the trash daily for multiday stays?
Stayed 5 nights in Aug 2021

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Property is well maintained, clean and is in a nice locality.
Stayed 1 night in Aug 2021

2/5 Poor

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Jul 2021

1/5 Terrible

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My room smelled musty and wasn’t clean there was dust on the furniture
Stayed 1 night in Jul 2021