I want to start by saying that the front desk was very nice and understanding of the situation.
They have no fault in it. I arrived to Surestay Plus Hotel by Best Western and checked into my room to find hair on the toilet, in the bathtub, and in the sink. I was uncomfortable after seeing that the room was not cleaned properly prior to our arrival. I asked the front desk for a different room and they changed the room for us. Unfortunately, the second room was worse. The carpet wasnt clean. There was string, staples, dirt all over. I went to the sink only to find that it also has hair in it. As I was walking out the room, I saw that there were crumbs all over the desk. I went back to the front desk and by that time i didnt really want to stay there anymore but i read on the expedia policy that it is nonrefundable and i would get charged for canceling. I decided to stick it out and got a third room. The third room was better. I found yet another hair in the sink but comparedto the others, it was cleaner. This room's air conditioner was not working properly. The knobs were broken and could not be adjusted. We had to borrow a fan from the front desk and keep windows open. All in all, i would not recommend this hotel to anyone. I could not help but wonder if they even washed the sheets and blankets.
