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Fairmont The Norfolk

Photo gallery for Fairmont The Norfolk

Outdoor pool, pool umbrellas, sun loungers
Outdoor pool, pool umbrellas, sun loungers
Terrace/patio
Premium bedding, pillowtop beds, minibar, in-room safe
Premium bedding, pillowtop beds, minibar, in-room safe

Overview of Fairmont The Norfolk

UNESCO Sustainable Travel Pledge

Fairmont The Norfolk

5.0 star property

8.8/10 Excellent

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant
Map
Harry Thuku Road, PO Box 58581, Nairobi, 00200

Explore the area

  • Popular LocationKenya National Theatre2 min walk
  • Popular LocationNairobi National Museum10 min walk
  • Popular LocationJeevanjee Gardens12 min walk
  • AirportNairobi (NBO-Jomo Kenyatta Intl.)28 min drive

Room options

About this area

Nairobi

Fairmont The Norfolk is located in Nairobi Central, a neighborhood in Nairobi, and is near the airport and near a train station. Kenya National Theatre and Nairobi Gallery are cultural highlights, and some of the area's landmarks include National Assembly Building and Karen Blixen Coffee Garden and Cottages. Traveling with kids? Consider American Embassy Memorial Garden, or check out an event or a game at Nairobi City Stadium. Spend some time exploring the area's activities, including golfing. Guests love the hotel's quiet location.
Visit our Nairobi travel guideOpens in a new window
Map

What's nearby

  • Kenya National Theatre - 2 min walk
  • Tom Mboya Statue - 10 min walk
  • Central Park - 10 min walk
  • Nairobi National Museum - 10 min walk
  • Jeevanjee Gardens - 12 min walk

Getting around

  • Syokimau Station - 26 min drive
  • Jomo Kenyatta Intl. Airport (NBO) - 29 min drive

Restaurants

  • Mawimbi Seafood Restaurant - 3 min walk
  • Debonairs Pizza - 13 min walk
  • Enkare Hotel - 13 min walk
  • Kilimanjaro Jamia - 14 min walk
  • Kowloon Garden Restaurant - 14 min walk

About this property

Fairmont The Norfolk

5-star luxury hotel located in Nairobi Central
Consider a stay at Fairmont The Norfolk and take advantage of a roundtrip airport shuttle, a swim-up bar, and a poolside bar. Treat yourself to a body treatment, aromatherapy, or a Swedish massage at Pembo, the onsite spa. Enjoy international cuisine and more at the two onsite restaurants. Aerobics classes are offered at the health club; the property also has a terrace, a coffee shop/cafe, and a garden. Stay connected with free in-room WiFi, and guests can find other amenities such as dry cleaning/laundry services and a bar.
Additional perks include:
  • An outdoor pool with sun loungers, pool umbrellas, and a swim-up bar
  • Free self parking and valet parking
  • Buffet breakfast (surcharge), limo/town car service, and an area shuttle
  • Express check-out, multilingual staff, and a 24-hour front desk
  • Guest reviews give top marks for the pool, quiet location, and helpful staff
Room features
All 170 rooms have comforts such as 24-hour room service and premium bedding, as well as perks like pillow menus and laptop-compatible safes.
Other conveniences in all rooms include:
  • Childcare services and free infant beds
  • Hypo-allergenic bedding and pillowtop mattresses
  • Bathrooms with rainfall showers and designer toiletries
  • Flat-screen TVs with satellite channels
  • Wardrobes/closets, coffee/tea makers, and daily housekeeping

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Languages

English, French, German, Greek

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Social distancing

Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Area shuttle
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:00 AM: KES 3000 per person
  • 2 restaurants and 1 coffee shop/cafe
  • 1 swim-up bar, 1 poolside bar and 1 bar
  • 24-hour room service
  • Coffee/tea in common area(s)

Restaurants on site

  • Lord Delamere Terrace
  • Tatu Restaurant

Things to do

  • Aerobics classes
  • Fitness center
  • Full-service spa
  • Outdoor pool
  • Sauna
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Free cribs/infant beds
  • In-room child care (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • Ballroom
  • Banquet hall
  • Elevator
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference center (2196 square feet of space)
  • Meeting rooms

Outdoors

  • Garden
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - sports
  • Massage - Swedish
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • Flat-screen TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Slippers
  • Turndown service

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Guest rating 4+
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Policies

Check-in

Check-in from 12:30 PM - noon
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: KES 3000 per person (approximately)
  • Airport shuttle fee: KES 8000 per vehicle (one way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Fairmont Norfolk
Fairmont Norfolk Hotel
Fairmont Norfolk Hotel Nairobi
Fairmont Norfolk Nairobi
Norfolk Fairmont
Fairmont Hotel Nairobi
Fairmont Hotel Norfolk
Fairmont The Norfolk Hotel Nairobi
Norfolk Hotel Nairobi
Norfolk Nairobi
Fairmont The Norfolk Hotel
Fairmont The Norfolk Nairobi
Fairmont The Norfolk Hotel Nairobi

Frequently asked questions

Does Fairmont The Norfolk have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Fairmont The Norfolk?

As of Dec 8, 2022, prices found for a 1-night stay for 2 adults at Fairmont The Norfolk on Jan 8, 2023 start from $148.75, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Fairmont The Norfolk pet-friendly?

No, pets are not allowed at this property.

How much is parking at Fairmont The Norfolk?

Self parking and valet parking are free at this property.

What time is check-in at Fairmont The Norfolk?

Check-in is from 12:30 PM - noon.

What time is check-out at Fairmont The Norfolk?

Check-out is at 10 AM.

Does Fairmont The Norfolk provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of KES 8000 per vehicle applies.

Where is Fairmont The Norfolk located?

This family-friendly Nairobi hotel is located near the airport, just steps from University of Nairobi and Kenya National Theatre. City Market and Tom Mboya Statue are also within 10 minutes.

Fairmont The Norfolk Reviews

Fairmont The Norfolk Reviews

Overall score and ratings

8.8

Excellent

Rating 10 - Excellent. 92 out of 148 reviews" "
" "10 - Excellent 62%
Rating 8 - Good. 38 out of 148 reviews" "
" "8 - Good 26%
Rating 6 - Okay. 12 out of 148 reviews" "
" "6 - Okay 8%
Rating 4 - Poor. 4 out of 148 reviews" "
" "4 - Poor 3%
Rating 2 - Terrible. 2 out of 148 reviews" "
" "2 - Terrible 1%

9.2/10

Cleanliness

9.0/10

Staff & service

8.9/10

Amenities

8.8/10

Property conditions & facilities

10/10 Excellent

Robert
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing oasis
Spent 4 days here after a busy 4 weeks traveling around Kenya and Tanzania. What a welcome treat to be pampered in this little oasis of comfort in the middle of Nairobi. Great service staff!!
Stayed 3 nights in Feb 2020

2/10 Terrible

Christian, London
Traveled with partner
Disliked: Staff & service, property conditions & facilities
This is probably the worst Fairmont I've stayed in. The room was fine but the property itself was a little tired. The service was abysmal. In particular we have questioned why a 28usd charge was added to our bill when WiFi is included and not given an adequate response in a reasonable amount of time. I would recommend anyone looking for accommodation in Nairobi to look elsewhere to avoid disappointment.
Stayed 1 night in Feb 2020

10/10 Excellent

James
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
eat place
The Fairmont the Norfolk is an amazing wonderful old historic hotel. Wonderful place to stay in the heart of Nairobi. Amazing accommodations and helpful friendly service. A gem. Great food too. Looking forward to more nights here.
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveler
Traveled with partner
Liked: Cleanliness, staff & service, amenities
Wonderful place, very atmospheric. Noisy room at night.
Stayed 5 nights in Oct 2019

10/10 Excellent

Rae, Windsor, On
Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property in the city center with gardens and wonderful staff!
Stayed 1 night in Sep 2019

10/10 Excellent

Wendy, Seattle WA
Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredibly friendly and helpful staff. Great food.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveler
Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and efficient staff. My home when I’m in Kenya.
Stayed 6 nights in Aug 2019

8/10 Good

Verified traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful gardens, small rooms
The gardens and grounds were beautiful and well maintained. Lots of areas to spend time and relax. Service was great. Only issues were small rooms and bad views to the street in all standard rooms.
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Loved the gardens and the grounds. The main restaurant was great and we enjoyed the breakfast. Charming bar. Everything was simple and straightforward. Only complaints are Tatu wasn’t great and room was very small.
Stayed 1 night in Jun 2019

8/10 Good

Verified traveler
Traveled with family