COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Check restrictions for your trip.Opens in a new window
See all properties

Fairmont The Norfolk

Photo gallery

Featured Image
Outdoor pool, pool umbrellas, sun loungers
Outdoor pool, pool umbrellas, sun loungers
Terrace/Patio
Premium bedding, pillowtop beds, minibar, in-room safe

Overview of Fairmont The Norfolk

UNESCO Sustainable Property

Fairmont The Norfolk

5 out of 5

4.4/5 Excellent

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided

Explore the area

  • Popular LocationKenya National Theatre2 min walk
  • Popular LocationJeevanjee Gardens13 min walk
  • Popular LocationUhuru Park7 min drive
  • AirportNairobi (NBO-Jomo Kenyatta Intl.)37 min drive

Choose dates to view prices

Sorry, this property is temporarily unavailable Wed, Apr 01 2020 - Thu, Sep 30 2021.

About this area

Nairobi

Located in Nairobi, Fairmont The Norfolk is in the city center and near the airport. Karen Blixen Museum and Kenya National Theatre are cultural highlights, and some of the area's landmarks include National Assembly Building and Karen Blixen Coffee Garden and Cottages. Traveling with kids? Consider Giraffe Centre, or check out an event or a game at Nairobi City Stadium. Spend some time exploring the area's activities, including golfing. Guests love the hotel's quiet location.
Visit our Nairobi travel guideOpens in a new window
View in a map
Map
Popular Location

What's nearby

  • Kenya National Theatre - 2 min walk
  • Nairobi National Museum - 10 min walk
  • Jeevanjee Gardens - 13 min walk
  • Central Park - 15 min walk
  • Uhuru Park - 7 min drive

Getting around

  • Syokimau SGR Railway Station - 36 min drive
  • Jomo Kenyatta Intl. Airport (NBO) - 37 min drive

Restaurants

  • Lord Delamere Terrace — 1 min walk
  • Tatu Restaurant — 1 min walk
  • Zaytoon — 11 min walk
  • Steers — 12 min walk
  • City Star — 14 min walk

About this property

Fairmont The Norfolk

5-star family-friendly hotel, walk to University of Nairobi
This hotel features 2 restaurants, a full-service spa, and an outdoor pool. Free WiFi in public areas and free valet parking are also provided. Additionally, a health club, a bar/lounge, and a swim-up bar are onsite. All 170 rooms offer free WiFi and free wired Internet, flat-screen TVs with satellite channels, and comforts like pillowtop beds and premium bedding. Other amenities available to guests include 24-hour room service, minibars, and rainfall showerheads.
Fairmont The Norfolk offers 170 accommodations with minibars and laptop-compatible safes. Pillowtop beds feature premium bedding. A pillow menu is available. Flat-screen televisions come with satellite channels. Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

Recreational amenities at the hotel include an outdoor pool, a health club, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Pembo has 2 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a steam room.

The spa is open daily.

Awards and affiliations

This property has signed the UNESCO Sustainable Tourism Pledge.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Social distancing

Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:00 AM: KES 3000 per person
  • 2 restaurants and 1 coffee shop/café
  • 1 swim-up bar, 1 poolside bar and 1 bar
  • 24-hour room service
  • Coffee/tea in common area(s)

Things to do

  • Aerobics classes
  • Fitness center
  • Full-service spa
  • Outdoor pool
  • Sauna
  • Steam room

Family friendly

  • Babysitting/childcare (surcharge)
  • Free cribs/infant beds
  • In-room child care (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • Ballroom
  • Banquet hall
  • Elevator
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • French
  • German
  • Greek

Business services

  • Business center
  • Conference center (2196 square feet of space)
  • Meeting rooms

Outdoors

  • Garden
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - sports
  • Massage - Swedish
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • Flat-screen TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Slippers
  • Turndown service

Similar properties

See similar properties

Nairobi
Nairobi
Business friendly
Business friendly
Washer and dryer
Washer and dryer
Free WiFi
Free WiFi
5 star
5 star
Guest rating 4+
Guest rating 4+
Hotel
Hotel

Policies

Check-in

Check-in from 12:30 PM - noon
Express check-in
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Renovations and closures

This property is closed from April 1 2020 to September 30 2021 (dates subject to change).
Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children 5 years old and younger stay free when using existing bedding
Free cribs (infant beds)

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: KES 3000 per person (approximately)
  • Airport shuttle fee: KES 8000 per vehicle (one way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details 48 hours prior to arrival, using the contact information on the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Up to 2 children 5 years old and younger stay free when occupying the parent or guardian's room, using existing bedding
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Fairmont Norfolk
Fairmont Norfolk Hotel
Fairmont Norfolk Hotel Nairobi
Fairmont Norfolk Nairobi
Norfolk Fairmont
Fairmont Hotel Nairobi
Fairmont Hotel Norfolk
Fairmont The Norfolk Hotel Nairobi
Norfolk Hotel Nairobi
Norfolk Nairobi
Fairmont The Norfolk Hotel
Fairmont The Norfolk Nairobi
Fairmont The Norfolk Hotel Nairobi

Frequently asked questions

4.4
Excellent
Rating 5 - Excellent. 92 out of 148 reviews
5 - Excellent 62%
Rating 4 - Good. 38 out of 148 reviews
4 - Good 26%
Rating 3 - Okay. 12 out of 148 reviews
3 - Okay 8%
Rating 2 - Poor. 4 out of 148 reviews
2 - Poor 3%
Rating 1 - Terrible. 2 out of 148 reviews
1 - Terrible 1%

4.6/5

Cleanliness

4.5/5

Staff & service

4.4/5

Amenities

4.4/5

Property conditions & facilities
Write a review

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing oasis
Spent 4 days here after a busy 4 weeks traveling around Kenya and Tanzania. What a welcome treat to be pampered in this little oasis of comfort in the middle of Nairobi. Great service staff!!
Stayed 3 nights in Feb 2020

1/5 Terrible

Traveled with partner
Disliked: Staff & service, property conditions & facilities
This is probably the worst Fairmont I've stayed in. The room was fine but the property itself was a little tired. The service was abysmal. In particular we have questioned why a 28usd charge was added to our bill when WiFi is included and not given an adequate response in a reasonable amount of time. I would recommend anyone looking for accommodation in Nairobi to look elsewhere to avoid disappointment.
Stayed 1 night in Feb 2020

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
eat place
The Fairmont the Norfolk is an amazing wonderful old historic hotel. Wonderful place to stay in the heart of Nairobi. Amazing accommodations and helpful friendly service. A gem. Great food too. Looking forward to more nights here.
Stayed 1 night in Feb 2020

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Wonderful place, very atmospheric. Noisy room at night.
Stayed 5 nights in Oct 2019

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property in the city center with gardens and wonderful staff!
Stayed 1 night in Sep 2019