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Hyatt House Nashville/Franklin/Cool Springs

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Featured Image
Indoor pool
49-inch flat-screen TV with cable channels, TV
Hypo-allergenic bedding, desk, blackout drapes, iron/ironing board
Hypo-allergenic bedding, desk, blackout drapes, iron/ironing board

Overview of Hyatt House Nashville/Franklin/Cool Springs

Hyatt House Nashville/Franklin/Cool Springs

2.5 out of 5

4.7/5 Exceptional

Guests rated this property 4.8/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • Pet friendly
  • Air conditioning

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment
  • Social distancing
3501 Mallory Lane, Franklin, TN, 37067

Explore the area

  • Popular LocationAspen Grove Park19 min walk
  • Popular LocationCoolSprings Galleria3 min drive
  • Popular LocationBoiler Room Theatre5 min drive
  • AirportNashville, TN (BNA-Nashville Intl.)23 min drive

Choose dates to view prices

About this area

Franklin

Hyatt House Nashville/Franklin/Cool Springs is located in Franklin. Heritage Foundation of Franklin and Williamson County and Arrington Vineyards are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Aspen Grove Park and Fort Granger Park. Nashville Zoo and SOAR Adventure Tower are also worth visiting.
Visit our Franklin travel guideOpens in a new window
Map

What's nearby

  • Aspen Grove Park - 19 min walk
  • CoolSprings Galleria - 3 min drive
  • Boiler Room Theatre - 5 min drive
  • The Factory - 5 min drive
  • Fort Granger Park - 7 min drive

Getting around

  • Nashville Riverfront Station - 18 min drive
  • Nashville International Airport (BNA) - 23 min drive

Restaurants

  • Jason's Deli — 6 min walk
  • Jim 'N Nick's Bar-B-Q — 7 min walk
  • Bricktop's — 8 min walk
  • J. Christopher's — 9 min walk
  • First Watch — 9 min walk

About this property

Hyatt House Nashville/Franklin/Cool Springs

Art Deco hotel with free breakfast and restaurant
A restaurant, an indoor pool, and a bar/lounge are available at this smoke-free hotel. Free self-serve breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a 24-hour business center, 24-hour room service, and a meeting room. All 125 rooms offer 24-hour room service, coffee makers, and flat-screen TVs with cable channels. Free local calls, in-room massages, and hair dryers are among the other amenities that guests will find.
Hyatt House Nashville/Franklin/Cool Springs offers 125 air-conditioned accommodations with coffee/tea makers and hair dryers. 49-inch flat-screen televisions come with cable channels.

Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of GBAC STAR (Hyatt)
Follows industry cleaning and disinfection practices of SafeStay (AHLA - USA)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Guest accommodations are accessible via mobile device
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Individually-wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free self-serve breakfast available 6:30 AM–8:30 AM on weekdays and 6:30 AM–8:30 AM on weekends
  • 1 restaurant
  • 1 bar
  • 24-hour room service

Things to do

  • Indoor pool

Family friendly

  • Free cribs/infant beds
  • Indoor pool
  • Laundry facilities

Conveniences

  • Elevator
  • Free newspapers in lobby
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Languages spoken

  • English

Business services

  • 24-hour business center
  • Coworking space
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Hand-held showerhead
  • Visual alarms in hallways
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Heating
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels

Entertainment

  • 49-inch flat-screen TV
  • Cable channels

Food and drink

  • Coffee/tea maker

More

  • Desk
  • Free local calls
  • In-room massage
  • Iron/ironing board
  • Mobile key entry
  • Phone
  • Restaurant dining guide
  • Window screens

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Policies

Check-in

Check-in from 3:00 PM - anytime
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75.00 per accommodation, per stay, plus a deposit of USD 75.00 per stay
Dogs and cats welcome
2 per room (up to 50 lbs)
Service animals are exempt from fees
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs (infant beds)

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Pet deposit: USD 75.00 per stay
  • Pet fee: USD 75.00 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International; cash is not accepted
Safety features at this property include a smoke detector

We should mention

Pool access available from 9:00 AM to 10:00 PM
Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)

Property is also known as

Hyatt House Nashville/Franklin/Cool Springs Hotel
Hyatt House Nashville/Franklin/Cool Springs Franklin
Hyatt House Nashville/Franklin/Cool Springs Hotel Franklin

Frequently asked questions

Overall score and ratings

4.7

Exceptional

Rating 5 - Excellent. 272 out of 338 reviews
5 - Excellent 80%
Rating 4 - Good. 46 out of 338 reviews
4 - Good 14%
Rating 3 - Okay. 11 out of 338 reviews
3 - Okay 3%
Rating 2 - Poor. 6 out of 338 reviews
2 - Poor 2%
Rating 1 - Terrible. 3 out of 338 reviews
1 - Terrible 1%

4.8/5

Cleanliness

4.7/5

Staff & service

4.7/5

Amenities

4.8/5

Property conditions & facilities
Write a review

5/5 Excellent

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The room was super awesome. Breakfast was great. Front desk was people were very attentive and wonderful
Stayed 2 nights in Oct 2021

4/5 Good

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed the roominess of the facility. We didn't like that the desk said you could request room maintenance every day which we did but it was only maintained three of the six days we were there. There was confusion at the front desk about how much the bottled water was for members and none members. One associate charged us for them while another did not. Disappointing to say the least.
Stayed 7 nights in Oct 2021

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is always very friendly and the room layout is very nice.
Stayed 3 nights in Oct 2021

5/5 Excellent

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast bar and Amazing Staff!
Stayed 4 nights in Oct 2021

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The "Continental" breakfast was very satisfying. It was so much more than a typical continental breakfast. They serve eggs, sausage, pancakes, oatmeal, hash browns and more! The room was very neat and clean and the area is convenient for shopping. I would stay here again!!
Stayed 1 night in Oct 2021