“The room was fine, but unfortunately, there was no housekeeping service during our stay. No one came to clean the room, and the bath towels and bathroom floor mat were not replaced. We had to call the front desk ourselves to request fresh towels and a new floor mat. I think the housekeeping service should be improved.”
“They keep charging your credit card after you leave, not happy with being charged ( extra ) bogus fees, then when you call them back they say it was an accident. I got charged $50 late check out fee 3 times for one day. If it was an accident how come they didn’t give me a refund 3 times? But they did charge? In my opinion they did it because they thought i wouldn’t notice. Not happy at all!”
“I have stayed at your facilities several times at this point and have been please with every visit.
This occasion, we were greeted with an upgraded room due to our length of stay and overall occupancy during our visit.
And without fail the staff was more than gracious and accommodating to any of needs or requests.
Thank You for keeping the bar high.”