2/10 Terrible
Reinaldo Mezquita
Jul 26, 2024
Disliked: Staff & service, amenities
I did my checking past midnight. I asked night staff if I could do late checking he was very nice telling me he couldn’t give me an answer that I have to check with next day staff. Next day 1 hr before checking out I called reception and the lady there was rude telling me the hotel don’t allow late check out which I understood and if I choose to stay longer I will lose the 50 dollars deposit. I said that’s fine for me. But later I was call and told that I was not allowed to stay that I had to leave and also that i was not having my money back for not leaving when I was told. This all happened somewhere before even 11am because at such a bad treatment of the front desk and management I decided even to leave and not stay longer as was my intention. My phone stayed in the room and when I asked to go inside for it the manager in agresive way told me I was not alowed to go inside no more. I leave also some shower gels and parfums but with that way I really was scared of him at that point. The money was never refunded to me. Never again I plan to visit one of this brand hotels. I was just just staying for a flight change but horror of customer service and management way to try a client. Also there were people outside having drinks and smoking marihuana on the parking and in the front. And a lot of drunk people doing noise coming out of the restaurant or bar that is in the left side inside the lobby. And by the way isn’t even near from the airport like in the ads. 15 min away drivin
Reinaldo Mezquita
Stayed 1 night in Jul 2024