Gorgeous place, but the service was not up to par
Posted Feb 12, 2017
This was a huge disappointment and it all because of poorly trained staff and a lack of oversight. Front desk on checkin was great! After that it was all down hill. Went to the Pub for a drink, was greeted at the door by a hostess that immediately (before even saying hi) told me that only collared shirts were allowed. OK, no problem there! I respect that they have a dress code but as i looked in I saw a table of 4 or 5 guys, three of them in hoodies. They were the only ones in the place. While my shirt did not have a standard collar, I was dressed in very appropriate business casual. I asked her: Hoodie’s count as acceptable but this (pointing to my shirt) isn’t? She responded that they had collared shirts on under their hoodies. I just shock my head. Inside, after accepting a loaner pull-over collared shirt from her and now looking stupid the waitress came over after about 10 minutes. I asked if she had a cocktail menu and she responded with “ the wine and beers are listed here”. I said thank you, but I don’t want wine or beer do you have a cocktail menu? To which she responded - “beer and wine are cocktails”. We then left. Later at dinner, again hardly anyone in the Piedmont restaurant, our waiter was clueless about the how the special fish was prepared and couldn’t answer basic questions, he was slow and generally unattentive. There was more, but it’s pointless.
Maybe the excuse is that it’s the “off season” - my credit card didn’t notice that. I would not go back.