“So my wife and I were on a vacation and we went out of our way to stay at Grand Casino solely for the one purpose that they have a hot tub. I have a bad back. I’ve had a number of spinal surgeries. We get into the hot tub and my wife stepped on a clump of feces. We complained about it quietly to management. It took at least two hours before they shut it down and then they said that it was cleaned up without draining it. We talked to management again about getting a refund because we only came……
“Check in time was 3pm we got there at 2:20 and the guy said give him 20 minutes so we went and got lunch so got back around 3:20pm and the room still wasn't ready we got in finally around 4pm we cranked up the air and left to go fishing and returned around 9:30pm and the room had a gross ceptic sewer smell and was not cool at all so after complaining about the hot room he put us in another room after 10pm.
We would like a rebate or money back for hell we went through.”
“We have stayed here before when traveling. Everything was fine, but there was a constant beeping in the lobby of the hotel. Not sure why that was never remedied. Otherwise, a decent stay. I’m sure we’ll stay again when we’re in town.”
“Everyone was very nice and helpful! The room was spacious and clean. We were there on one of the most hottest days in July and when the A/C could not keep up for my wife they moved us to a better room with no extra charge. Unfortunately, due to my schedule we didn’t get a chance to enjoy the pool or breakfast but the pool and breakfast did looked nice.”