Overton Square Tours

Buena

I booked this loft because the listing showed a bright, crisp, spacious space with a private balcony. The check-in process was amazing, one of the best I’ve experienced. Unfortunately, the stay itself was very disappointing. The photos appeared heavily filtered, although the loft was cute & in a great location, it had a strong, permanent pet odor. I also did not receive the private balcony shown in the listing & was placed on the 3rd floor instead. I had mentioned traveling with my 7-year-old, so I specifically thought I was booking the downstairs unit w/ the balcony. Once settled in, we noticed spider webs around the windows, shower, and vents, a dirty throw blanket, and what appeared to be something growing from inside the water-heater closet was concerning. We also encountered roaches in both the laundry room and hall closet, which meant keeping our luggage sealed throughout the stay. The laundry-room door handle was improperly attached with putty and came off. I was charged $105, then told I would be refunded but the refund never came. Lastly, the floors are extremely thin. Shortly after arriving, we were contacted and asked to stop running because it was disturbing the neighbor below us (4pm). We were on vacation. However, location was perfect for tourists, and the check-in experience was great, overall experience was a thumbs down 👎. We prepaid for two nights, and this reminded me why I prefer nice hotels that I’m familiar with booked directly with them.