6/10 Okay
Philip
Traveled with partner
Nov 10, 2022
Liked: Cleanliness
Disliked: Property conditions & facilities
Valet was nice and commodious.
I was given a room with a broken door to the balcony. A hurricane was imminent.
I complained and asked for a different room. The staff said no we will send up an engineer. He arrived and banged the door with his hand to fix the frame. This made the problem worse. He left. I called the front desk and asked for a new room. They complied. I went down to the lobby to get my wristband re-scanned for my new room. Ground hog day. “Are you checking out?” “Are you rebooking?” “Did you book under another name?” “What’s wrong with the room?”
I said look I am done talking about this just give me another room. The rate is over $500 a night! It’s not a motel 6!
Well, the new room was fine.
We went downstairs to have dinner. We ordered. The food never arrived. We gave up and asked the waitress to cancel our order. We went back to our room and ate sandwiches I had made from our emergency cooler that I had packed for the hurricane.
The hotel is new and fun. Tons of people we knew had evacuated Palm Beach and were staying at the hotel so it had a great energy downstairs.
Philip
Stayed 1 night in Nov 2022