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The Ben West Palm, Autograph Collection

Photo gallery for The Ben West Palm, Autograph Collection

Exterior
Outdoor pool, pool umbrellas, sun loungers
Outdoor pool, pool umbrellas, sun loungers
Egyptian cotton sheets, premium bedding, minibar, in-room safe
Room, 2 Queen Beds, Non Smoking (Interior) | Egyptian cotton sheets, premium bedding, minibar, in-room safe

Overview of The Ben West Palm, Autograph Collection

The Ben West Palm, Autograph Collection

3.5 star property

9.0/10 Wonderful

Popular amenities

  • Pool
  • Free WiFi
  • Pet friendly
  • Air conditioning
  • Restaurant
  • Gym
Map
251 N NARCISSUS AVE, West Palm Beach, FL, 33401

Explore the area

  • Popular LocationClematis Street3 min walk
  • Popular LocationRichard and Pat Johnson Palm Beach County History Museum4 min walk
  • Popular LocationThe Square12 min walk
  • AirportWest Palm Beach, FL (PBI-Palm Beach Intl.)11 min drive

Room options

About this area

West Palm Beach

Located in West Palm Beach, The Ben West Palm, Autograph Collection is near the beach. Clematis Street and The Square are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Palm Beach Zoo & Conservation Society and Rapids Water Park. Worth Avenue Clock Tower and Club Vegas Casino Arcade are also worth visiting.

What's nearby

  • Centennial Square and Fountain Park - 2 min walk
  • Clematis Street - 3 min walk
  • Richard and Pat Johnson Palm Beach County History Museum - 4 min walk
  • The Square - 12 min walk
  • Henry Morrison Flagler Museum - 2 min drive

Getting around

  • Brightline West Palm Beach Station - 9 min walk
  • Palm Beach Intl. Airport (PBI) - 11 min drive

Restaurants

  • The Alchemist Gastropub & Bar - 2 min walk
  • Roxy's Pub - 3 min walk
  • Kabuki Sushi Thai Tapas - 3 min walk
  • Hot Pie Pizza - 3 min walk
  • Sloan's - 3 min walk

About this property

The Ben West Palm, Autograph Collection

3.5-star hotel
At The Ben West Palm, Autograph Collection, you can look forward to a poolside bar, a terrace, and a library. Enjoy local and international cuisine, ocean views, and brunch at the two onsite restaurants. Stay connected with free in-room WiFi, and guests can find other amenities such as dry cleaning/laundry services and a fireplace in the lobby.
You'll also find perks like:
  • An outdoor pool with sun loungers and pool umbrellas
  • Cooked-to-order breakfast (surcharge), free bicycle rentals, and valet parking (surcharge)
  • An electric car charging station, express check-out, and a ballroom
  • Outdoor furniture, concierge services, and a front desk safe
  • Guest reviews say good things about the pool and helpful staff
Room features
All 208 individually decorated rooms boast comforts such as premium bedding and laptop-compatible safes, as well as thoughtful touches like laptop-friendly workspaces and air conditioning.
More amenities include:
  • Hypo-allergenic bedding and Egyptian cotton sheets
  • Bathrooms with tubs or showers and free toiletries
  • 55-inch Smart TVs with Netflix, Hulu, and streaming services
  • Premium channels, coffee/tea makers, and heating

Languages

English, French, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Follows standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Social distancing

Social distancing measures in place

Safety measures

Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Valet parking on site (USD 35.00 per night; includes in/out privileges)
  • Electric car charging station on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Cooked-to-order breakfast available for a fee daily 6:30 AM–11:00 AM: USD 20.00-40.00 for adults and USD 10.00-20.00 for children
  • 2 restaurants
  • 2 bars/lounges and 1 poolside bar

Restaurants on site

  • Proper Grit
  • Spruzzo

Things to do

  • 24-hour fitness center
  • Free bicycle rentals
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • ATM/banking services
  • Ballroom
  • Elevator
  • Front-desk safe
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Luggage storage
  • Multilingual staff
  • Wedding services

Business services

  • Conference space (7791 square feet)
  • Meeting rooms - 3

Outdoors

  • Outdoor furniture
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Assistive listening devices in meeting rooms
  • Grab bar near toilet
  • Handrails in stairways
  • Height-adjustable showerhead
  • In-room accessibility (select rooms)
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Roll-in shower (select rooms)
  • Valet for wheelchair-equipped vehicle
  • Visual alarms in hallways
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • Communal living room
  • Couples dining
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Egyptian cotton sheets
  • Heating
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 55-inch Smart TV
  • Cable channels
  • Hulu
  • Netflix
  • Premium channels
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Guidebooks/recommendations
  • Individually decorated
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone

Similar properties

See similar properties

Policies

Check-in

Check-in from 4:00 PM - 5:00 AM
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Guests will receive smart lock details

Access methods

Staffed front desk, smart lock

Pets

Pets allowed for an extra charge of USD 125 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Up to 50 lbs
Food and water bowls are available

Children and extra beds

Children are welcome
12 children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Breakfast fee: between USD 20.00 and USD 40.00 for adults, USD 10.00 and USD 20.00 for children (approximately)
  • Valet parking fee: USD 35.00 per night (in/out privileges)
  • Pet fee: USD 125 per pet, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a smoke detector
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

The Ben West Palm, Autograph Collection Hotel
The Ben West Palm, Autograph Collection West Palm Beach
The Ben West Palm, Autograph Collection Hotel West Palm Beach

Frequently asked questions

Does The Ben West Palm, Autograph Collection have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at The Ben West Palm, Autograph Collection?

As of Dec 2, 2022, prices found for a 1-night stay for 2 adults at The Ben West Palm, Autograph Collection on Dec 15, 2022 start from $422.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Ben West Palm, Autograph Collection pet-friendly?

Yes, The Ben West Palm, Autograph Collection allows dogs with a maximum weight of up to 50 lbs per pet. There's a fee of USD 125 per pet, per stay. Service animals are exempt from fees.

How much is parking at The Ben West Palm, Autograph Collection?

Valet parking is available for USD 35.00 per night.

What time is check-in at The Ben West Palm, Autograph Collection?

Check-in is from 4:00 PM - 5:00 AM.

What time is check-out at The Ben West Palm, Autograph Collection?

Check-out is at 11:00 AM.

Where is The Ben West Palm, Autograph Collection located?

Situated near the beach, this hotel is within a 15-minute walk of Clematis Street and The Square. Palm Beach County Convention Center and Worth Avenue Mall are also within 2 mi (3 km). Brightline West Palm Beach Station is 9 minutes by foot and West Palm Beach Station is 15 minutes.

Can I cancel my reservation for free at The Ben West Palm, Autograph Collection and receive a full refund?

Yes, The Ben West Palm, Autograph Collection offers free cancellation on select room rates, because flexibility matters! Please refer to The Ben West Palm, Autograph Collection cancellation policy on our site for more details about any exclusions or requirements.

Overall score and ratings

9.0

Wonderful

Rating 10 - Excellent. 161 out of 221 reviews" "
" "10 - Excellent 73%
Rating 8 - Good. 30 out of 221 reviews" "
" "8 - Good 14%
Rating 6 - Okay. 14 out of 221 reviews" "
" "6 - Okay 6%
Rating 4 - Poor. 8 out of 221 reviews" "
" "4 - Poor 4%
Rating 2 - Terrible. 8 out of 221 reviews" "
" "2 - Terrible 4%

9.3/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.3/10

Property conditions & facilities

9.4/10

Eco-friendliness

6/10 Okay

Philip
Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Valet was nice and commodious. I was given a room with a broken door to the balcony. A hurricane was imminent. I complained and asked for a different room. The staff said no we will send up an engineer. He arrived and banged the door with his hand to fix the frame. This made the problem worse. He left. I called the front desk and asked for a new room. They complied. I went down to the lobby to get my wristband re-scanned for my new room. Ground hog day. “Are you checking out?” “Are you rebooking?” “Did you book under another name?” “What’s wrong with the room?” I said look I am done talking about this just give me another room. The rate is over $500 a night! It’s not a motel 6! Well, the new room was fine. We went downstairs to have dinner. We ordered. The food never arrived. We gave up and asked the waitress to cancel our order. We went back to our room and ate sandwiches I had made from our emergency cooler that I had packed for the hurricane. The hotel is new and fun. Tons of people we knew had evacuated Palm Beach and were staying at the hotel so it had a great energy downstairs.
Stayed 1 night in Nov 2022

10/10 Excellent

Dennis
Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Dining was really slammed !
Stayed 1 night in Nov 2022

6/10 Okay

Jeffrey
Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
No turn down service. Disappointed to come back to my room and find it not done. Shower door got dislodged. Breakfast was mediocre.
Stayed 2 nights in Oct 2022

10/10 Excellent

Kelly
Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the cleanest hotel I have ever stayed at and the shower was a dream!
Stayed 2 nights in Oct 2022

10/10 Excellent

Beulah
Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and super friendly staff
Stayed 1 night in Oct 2022

10/10 Excellent

linda
Stayed 3 nights in Jul 2022

10/10 Excellent

Sarah
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything! Amazing!
Stayed 2 nights in Aug 2022

10/10 Excellent

Jeremy
Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like the harbor view
Stayed 1 night in Aug 2022

10/10 Excellent

Day
Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a wonderful experience! We will definitely make the Ben our Palm Beach go to hotel!
Stayed 4 nights in Aug 2022

10/10 Excellent

Jason
Stayed 1 night in Jul 2022