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The Ben West Palm, Autograph Collection

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Outdoor pool, pool umbrellas, sun loungers
Outdoor pool, pool umbrellas, sun loungers
Egyptian cotton sheets, premium bedding, minibar, in-room safe
Egyptian cotton sheets, premium bedding, minibar, in-room safe

Overview of The Ben West Palm, Autograph Collection

The Ben West Palm, Autograph Collection

3.5 out of 5

4.5/5 Wonderful

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Pet friendly
  • Air conditioning
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Social distancing
251 N NARCISSUS AVE, West Palm Beach, FL, 33401

Explore the area

  • Popular LocationClematis Street3 min walk
  • Popular LocationRichard and Pat Johnson Palm Beach County History Museum5 min walk
  • Popular LocationRosemary Square17 min walk
  • AirportWest Palm Beach, FL (PBI-Palm Beach Intl.)11 min drive

Choose dates to view prices

About this area

West Palm Beach

Located in West Palm Beach, The Ben West Palm, Autograph Collection is near the beach. Clematis Street and Rosemary Square are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Palm Beach Zoo & Conservation Society and Rapids Water Park. Palm Beach Maritime Museum and South Florida Science Museum are also worth visiting.
Visit our West Palm Beach travel guideOpens in a new window
Map

What's nearby

  • Cuillo Centre for the Arts - 3 min walk
  • Clematis Street - 3 min walk
  • Centennial Square and Fountain Park - 4 min walk
  • Richard and Pat Johnson Palm Beach County History Museum - 5 min walk
  • Rosemary Square - 17 min walk

Restaurants

  • Proper Grit — 1 min walk
  • Spruzzo — 1 min walk
  • Roxy's Pub — 3 min walk
  • Kabuki Sushi Thai Tapas — 3 min walk
  • Hot Pie Pizza — 3 min walk

Getting around

  • Brightline West Palm Beach Station - 9 min walk
  • Palm Beach Intl. Airport (PBI) - 11 min drive

About this property

The Ben West Palm, Autograph Collection

3.5-star hotel
Close to Clematis Street and Rosemary Square, The Ben West Palm, Autograph Collection provides free WiFi, 2 bars, and a library. Enjoy local and international cuisine, ocean views, and brunch at the two onsite restaurants.
You'll also find perks like:
  • An outdoor pool with sun loungers and pool umbrellas
  • Breakfast (surcharge), free bicycle rentals, and an electric car charging station
  • Valet parking (surcharge), a 24-hour front desk, and express check-out
  • Guest reviews say good things about the pool and helpful staff
Room features
All 208 individually decorated rooms boast comforts such as premium bedding and laptop-compatible safes, as well as thoughtful touches like laptop-friendly workspaces and air conditioning.
More amenities include:
  • Hypo-allergenic bedding and Egyptian cotton sheets
  • Bathrooms with tubs or showers and free toiletries
  • 55-inch Smart TVs with Netflix, Hulu, and streaming services
  • Premium channels, coffee/tea makers, and heating

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Follows standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Social distancing

Social distancing measures in place

Safety measures

Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Valet parking on site (USD 35.00 per night; includes in/out privileges)
  • Electric car charging station on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Cooked-to-order breakfast available for a fee daily 6:30 AM–11:00 AM: USD 20.00-40.00 for adults and USD 10.00-20.00 for children
  • 2 restaurants
  • 2 bars/lounges and 1 poolside bar

Things to do

  • 24-hour fitness center
  • Free bicycle rentals
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • ATM/banking services
  • Ballroom
  • Elevator
  • Front-desk safe
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Luggage storage
  • Multilingual staff
  • Wedding services

Languages spoken

  • English
  • French
  • Portuguese
  • Spanish

Business services

  • Conference space (7791 square feet)
  • Meeting rooms - 3

Outdoors

  • Firepit
  • Outdoor furniture
  • Picnic area
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Assistive listening devices in meeting rooms
  • Grab bar near toilet
  • Handrails in stairways
  • Height-adjustable showerhead
  • In-room accessibility (select rooms)
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Roll-in shower (select rooms)
  • Valet for wheelchair-equipped vehicle
  • Visual alarms in hallways
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • Communal living room
  • Couples dining
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Egyptian cotton sheets
  • Heating
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 55-inch Smart TV
  • Cable channels
  • Hulu
  • Netflix
  • Premium channels
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Guidebooks/recommendations
  • Individually decorated
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone

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Policies

Check-in

Check-in from 4:00 PM - 5:00 AM
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Express check-out

Special check-in instructions

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Guests will receive smart lock details

Access methods

Staffed front desk, smart lock

Pets

Pets allowed for an extra charge of USD 125 per pet, per stay
Dogs welcome
Up to 50 lbs
Food and water bowls are available
Service animals are exempt from fees

Children and extra beds

Children are welcome
Kids stay free! Up to 12 children stay free when using existing bedding
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between USD 20.00 and USD 40.00 for adults, USD 10.00 and USD 20.00 for children (approximately)
  • Valet parking fee: USD 35.00 per night (in/out privileges)
  • Pet fee: USD 125 per pet, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

The Ben West Palm, Autograph Collection Hotel
The Ben West Palm, Autograph Collection West Palm Beach
The Ben West Palm, Autograph Collection Hotel West Palm Beach

Frequently asked questions

Overall score and ratings

4.5

Wonderful

Rating 5 - Excellent. 114 out of 154 reviews
5 - Excellent 74%
Rating 4 - Good. 19 out of 154 reviews
4 - Good 12%
Rating 3 - Okay. 8 out of 154 reviews
3 - Okay 5%
Rating 2 - Poor. 6 out of 154 reviews
2 - Poor 4%
Rating 1 - Terrible. 7 out of 154 reviews
1 - Terrible 5%

4.6/5

Cleanliness

4.5/5

Staff & service

4.6/5

Amenities

4.7/5

Property conditions & facilities
Write a review

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful!!!
Stayed 1 night in Oct 2021

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel—and Ana at the pool bar made our day. She was very friendly and a fantastic bartender!
Stayed 1 night in Oct 2021

3/5 Okay

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
The Ben is definitely a beautiful place. Why then did I give this Ben a 3 Star rating. Plain and simple Housekeeping. The 2nd time we requested are room to be cleaned upon returning back from an afternoon out, Our room was not cleaned and when we came back. House keeping left dirty glasses a disposable coffee cup with a fly in it. No waste basket paper in the toilet pail and garbage on the floor. I did report it b/c we were checking out the next day. In addition to the main switch lighting breaking and reporting it without getting fixed for 2 days. Definitely not the service you would expect from an autograph collection.
Stayed 3 nights in Oct 2021

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Oct 2021

5/5 Excellent

Liked: Staff & service, amenities, property conditions & facilities
The staff were amazing and I had a great stay!
Stayed 2 nights in Sep 2021