Phelps Vacations from $567

We've stayed at this hotel before and it was ok. Base-line ok -- close to where we need to be, one night sleep, free breakfast with typical fake eggs, sausage or bacon, waffles, bagels, etc. Not bad. They don't have gluten-free choices so we skipped breakfast. This time I booked a whole trip (not just a hotel stay) using Expedia so the hotel was part of that trip. We arrived at 7pm (just enough time to drop off bags and run out to a special event.) We booked 2 queens for 2 adults who didn't want to share a bed. They did not have one. In fact they almost didn't give us any room because they blamed Expedia for not telling them my IHG number nor anything about my reservation. Did not have one room! After I pushed they "found" an ADA king room with a filthy bathroom (grout FULL of stinky pink slimy mold) and a completely broken door. So broken it did not close all the way. I could stick my fingers in the space. Guy at the desk said, "Oh, yeah, the hinge is missing." WHAT?? It was so noisy all night - close to lobby and weight room and door was OPEN. I left a message for the manager TWICE and have heard nothing back. I contacted Expedia TWICE and again, nothing. This is a review for poor service at the hotel and them not honoring a partner's reservation at MY expense. It's also a complaint against Expedia. I guess they don't care about my bad experience they caused and have no inclination to make it right. Don't trust them.

Bathroom had broken toilet roll holder. The staff was friendly except for the morning front desk clerk. She was not attentive or friendly. Room was clean but the bed was hard. Location is convenient for Rochester.

Nothing special

good location great staff