Holiday Inn Express Surprise, an IHG Hotel

Photo gallery for Holiday Inn Express Surprise, an IHG Hotel

Primary image
Outdoor pool, open 6 AM to 10 PM, sun loungers
Outdoor pool, open 6 AM to 10 PM, sun loungers
In-room safe, desk, blackout drapes, iron/ironing board
In-room safe, desk, blackout drapes, iron/ironing board

Overview of Holiday Inn Express Surprise, an IHG Hotel

Holiday Inn Express Surprise, an IHG Hotel

2.5 star property

4.6/5 Wonderful

Guests rated this property 4.7/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • Air conditioning
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment
  • Social distancing
Map
16540 N Bullard Ave, Surprise, AZ, 85374

Explore the area

  • Popular LocationState Farm Stadium23 min drive
  • Popular LocationGila River Arena24 min drive
  • Popular LocationWestgate Entertainment District24 min drive
  • AirportPhoenix, AZ (PHX-Sky Harbor Intl.)45 min drive

Choose dates to view prices

About this area

Surprise

Holiday Inn Express Surprise, an IHG Hotel is located in Surprise. Granite Falls Golf Course and Coyote Lakes Golf Club are worth checking out if an activity is on the agenda, while those looking for area attractions can visit AZ Challenger Space Center and Glendale Aquatic Center. Looking to enjoy an event or a game while in town? See what's happening at State Farm Stadium or Gila River Arena.
Visit our Surprise travel guideOpens in a new window
Map

What's nearby

  • Surprise Stadium - 8 min walk
  • Banner Del E Webb Medical Center - 6 min drive
  • State Farm Stadium - 23 min drive
  • Gila River Arena - 24 min drive
  • Westgate Entertainment District - 24 min drive

Getting around

  • Phoenix Sky Harbor Intl. Airport (PHX) - 45 min drive

Restaurants

  • Carrabba's Italian Grill - 3 min drive
  • Rio Mirage Cafe - 3 min drive
  • NYPD Pizza - 3 min drive
  • Babbo Italian Eatery - 3 min drive
  • Irish Wolfhound Restaurant & Pub - 3 min drive

About this property

Holiday Inn Express Surprise, an IHG Hotel

Hotel with free breakfast, near Surprise Stadium
This smoke-free hotel features an outdoor pool, a 24-hour fitness center, and a snack bar/deli. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a spa tub, a business center, and a meeting room. All 115 rooms provide free WiFi and free wired Internet, LCD TVs with cable channels, and conveniences like refrigerators and microwaves. MP3 docks, coffee makers, and free weekday newspapers are among the other amenities available to guests.
Holiday Inn Express Surprise, an IHG Hotel offers 115 air-conditioned accommodations with MP3 docking stations and safes. 32-inch LCD televisions come with premium cable channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

An outdoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Follows standard cleaning and disinfection practices of Clean Promise (IHG)

Social distancing

Contactless check-out
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available 6:30 AM–9:30 AM on weekdays and 7:00 AM–10:00 AM on weekends

Things to do

  • 24-hour fitness center
  • Outdoor pool
  • Spa tub

Family friendly

  • Free cribs/infant beds
  • Laundry facilities
  • Microwave
  • Outdoor pool
  • Refrigerator
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli

Conveniences

  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand
  • Water dispenser

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff

Languages spoken

  • English
  • Spanish

Business services

  • Business center
  • Computer station
  • Conference space (600 square feet)
  • Meeting room

Outdoors

  • Pool sun loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Heating
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/tub combination
  • Towels

Entertainment

  • 32-inch LCD TV
  • Cable channels
  • MP3 dock
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Free newspapers (weekdays)
  • Iron/ironing board
  • Phone
  • Safe

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Surprise
Surprise
Business friendly
Business friendly
Air conditioned
Air conditioned
Washer and dryer
Washer and dryer
Guest rating 4.5+
Guest rating 4.5+
Hotel
Hotel
2 star
2 star

Policies

Check-in

Check-in from 2:00 PM - midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 10.0 per night
Free cribs (infant beds)

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector

We should mention

Pool access available from 6 AM to 10 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Holiday Inn Express Hotel Surprise
Holiday Inn Express Surprise
Holiday Inn Express Surprise Hotel Surprise
Holiday Inn Express Surprise Hotel
Holiday Inn Surprise
Holiday Inn Surprise
Surprise Holiday Inn
Surprise Holiday Inn

Frequently asked questions

Overall score and ratings

4.6

Wonderful

Rating 5 - Excellent. 583 out of 864 reviews
5 - Excellent 67%
Rating 4 - Good. 213 out of 864 reviews
4 - Good 25%
Rating 3 - Okay. 46 out of 864 reviews
3 - Okay 5%
Rating 2 - Poor. 13 out of 864 reviews
2 - Poor 2%
Rating 1 - Terrible. 9 out of 864 reviews
1 - Terrible 1%

4.7/5

Cleanliness

4.6/5

Staff & service

4.5/5

Amenities

4.6/5

Property conditions & facilities

4.6/5

Eco-friendliness
Write a review

4/5 Good

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The beds are comfortable, the pool area is small but nice. The breakfast is adequate. The only downside for me would be the showerhead. I had to tippytoe to reach it and then the pressure and spray were just ok.
Stayed 7 nights in May 2022

5/5 Excellent

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Staff is friendly and accommodating. Every staff member had a smile for you. The breakfast was fresh and the coffee hot. They have an all night coffee and tea bar which we really appreciated. We will defiantly be staying here again.
Stayed 2 nights in Apr 2022

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location for our stay.
Stayed 4 nights in Apr 2022

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charging station, or electric cord outlets for charging cars.
Stayed 2 nights in Apr 2022

4/5 Good

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When we checked in I asked if we were on the top floor. Reception person said we were on 3rd floor. Turns out a family with children were directly above us on the 4th floor and we heard a lot of running and bumping sounds coming from above us. This went on until 9-10pm which was bearable but disappointing as I had hoped to avoid this kind of scenario of noise from children above us.
Stayed 3 nights in Mar 2022