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Overview of Holiday Inn Express Surprise, an IHG Hotel

Photo gallery

Featured Image
Outdoor pool, open 6 AM to 10 PM, sun loungers
Outdoor pool, open 6 AM to 10 PM, sun loungers
In-room safe, desk, blackout drapes, iron/ironing board
In-room safe, desk, blackout drapes, iron/ironing board

Holiday Inn Express Surprise, an IHG Hotel

2.5 out of 5

4.5/5 Wonderful

Guests rated this property 4.7/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • Air conditioning
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment

Explore the area

    Popular LocationWestgate Entertainment District23 min drive
    Popular LocationGila River Arena24 min drive
    Popular LocationState Farm Stadium25 min drive
    AirportPhoenix, AZ (PHX-Sky Harbor Intl.)48 min drive

Choose dates to view prices

About this area

Surprise

Holiday Inn Express Surprise, an IHG Hotel is located in Surprise. Granite Falls Golf Course and Coyote Lakes Golf Club are worth checking out if an activity is on the agenda, while those looking for area attractions can visit Wildlife World Zoo and Aquarium and AZ Challenger Space Center. Looking to enjoy an event or a game? See what's going on at Surprise Stadium or Peoria Sports Complex.
Popular Location

What's nearby

  • Surprise Stadium - 8 min walk
  • Banner Del E Webb Medical Center - 6 min drive
  • Westgate Entertainment District - 23 min drive
  • Gila River Arena - 24 min drive
  • State Farm Stadium - 25 min drive

Getting around

  • Sky Harbor International Airport (PHX) - 48 min drive

Restaurants

  • Carrabba's Italian Grill — 3 min drive
  • NYPD Pizza — 3 min drive
  • Babbo Italian Eatery — 3 min drive
  • Rio Mirage Cafe — 3 min drive
  • Irish Wolfhound Restaurant & Pub — 3 min drive

About this property

Holiday Inn Express Surprise, an IHG Hotel

Hotel with free breakfast, walk to Surprise Stadium
This smoke-free hotel features an outdoor pool, a 24-hour fitness center, and a snack bar/deli. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a spa tub, a business center, and a meeting room. All 115 rooms provide free WiFi and free wired Internet, LCD TVs with cable channels, and conveniences like refrigerators and microwaves. MP3 docks, coffee makers, and free weekday newspapers are among the other amenities available to guests.
Holiday Inn Express Surprise, an IHG Hotel offers 115 air-conditioned accommodations with MP3 docking stations and safes. 32-inch LCD televisions come with premium cable channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

An outdoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Follows standard cleaning and disinfection practices of Clean Promise (IHG)

Social distancing

Contactless check-out

Safety measures

Personal protective equipment worn by staff
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available 6:30 AM–9:30 AM on weekdays and 7:00 AM–10:00 AM on weekends

Things to do

  • 24-hour fitness center
  • Outdoor pool
  • Spa tub

Family friendly

  • Free cribs/infant beds
  • Laundry facilities
  • Microwave
  • Outdoor pool
  • Refrigerator
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli

Conveniences

  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand
  • Water dispenser

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff

Languages spoken

  • English
  • Spanish

Business services

  • Business center
  • Computer station
  • Conference space (600 square feet)
  • Meeting room

Outdoors

  • Pool sun loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Heating
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/tub combination
  • Towels

Entertainment

  • 32-inch LCD TV
  • Cable channels
  • MP3 dock
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Free newspapers (weekdays)
  • Iron/ironing board
  • Phone
  • Safe

See similar properties

Similar properties

The price per-night is based on the lowest price found within the past 24 hours for the next 30 nights. All prices include taxes and fees and are based on a 1-night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.

Policies

Check-in

Check-in from 2:00 PM - midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)
Service animals are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 10.0 per night
Free cribs (infant beds)

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector

We should mention

Pool access available from 6 AM to 10 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Holiday Inn Express Hotel Surprise
Holiday Inn Express Surprise
Holiday Inn Express Surprise Hotel Surprise
Holiday Inn Express Surprise Hotel
Holiday Inn Surprise
Holiday Inn Surprise
Surprise Holiday Inn
Surprise Holiday Inn
Express Surprise, An Ihg
Holiday Inn Express Surprise
Holiday Inn Express Surprise, an IHG Hotel Hotel
Holiday Inn Express Surprise, an IHG Hotel Surprise
Holiday Inn Express Surprise, an IHG Hotel Hotel Surprise

Frequently asked questions

4.5
Wonderful
Rating 5 - Excellent. 513 out of 775 reviews
5 - Excellent 66%
Rating 4 - Good. 200 out of 775 reviews
4 - Good 26%
Rating 3 - Okay. 44 out of 775 reviews
3 - Okay 6%
Rating 2 - Poor. 11 out of 775 reviews
2 - Poor 1%
Rating 1 - Terrible. 7 out of 775 reviews
1 - Terrible 1%

4.7/5

Cleanliness

4.6/5

Staff & service

4.5/5

Amenities

4.6/5

Property conditions & facilities

3/5 Okay

Liked: Cleanliness, staff & service, amenities
The staff are great. Excellent front desk personnel. Very helpful. The breakfast staff was also excellent. The hotel apparently has very thin walls as I could hear regular tv noise thru the wall all night. Had some young baseball players who seemed to marvel at U. S. television so they left them on all the time. Bot other than that it was pretty decent.
Stayed 4 nights in May 2021

2/5 Poor

Disliked: Amenities, property conditions & facilities
Stayed 7 nights in Mar 2021

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2021

4/5 Good

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were next to a room where they were washing things and it was a little nosey late at night and early in the morning.
Stayed 3 nights in Mar 2021

5/5 Excellent

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean hotel makes you feel safe when you stay there
Stayed 2 nights in Mar 2021