Windmill Suites Surprise, Ascend Hotel Collection

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Outdoor pool, pool umbrellas, sun loungers
Outdoor pool, pool umbrellas, sun loungers
Outdoor pool, pool umbrellas, sun loungers
1 bedroom, premium bedding, pillowtop beds, in-room safe

Overview of Windmill Suites Surprise, Ascend Hotel Collection

Windmill Suites Surprise, Ascend Hotel Collection

2.5 out of 5

4.1/5 Very Good

Guests rated this property 4.1/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • Pet friendly
  • Air conditioning

Cleaning and safety practices

  • Cleaned with disinfectant
  • 72-hour vacancy between guest room stays
  • Hand sanitizer provided
  • Personal protective equipment
12545 W Bell Road, Surprise, AZ, 85374

Explore the area

  • Popular LocationCentennial Friendship Park8 min walk
  • Popular LocationCoyote Lakes Golf Club4 min drive
  • Popular LocationUptown Alley7 min drive
  • AirportPhoenix, AZ (PHX-Sky Harbor Intl.)42 min drive

Choose dates to view prices

About this area

Surprise

Located in Surprise, Windmill Suites Surprise, Ascend Hotel Collection is in the suburbs. Check out an event or a game at Surprise Stadium, and consider making time for Glendale Aquatic Center, a top attraction not to be missed. Kayaking and water skiing offer great chances to get out on the surrounding water, or you can seek out an adventure with ziplining and skydiving nearby.

What's nearby

  • Centennial Friendship Park - 8 min walk
  • Coyote Lakes Golf Club - 4 min drive
  • Surprise Stadium - 6 min drive
  • Uptown Alley - 7 min drive
  • Granite Falls Golf Course - 9 min drive

Getting around

  • Sky Harbor International Airport (PHX) - 42 min drive

Restaurants

  • Portofino Ristorante — 9 min walk
  • Red Lobster — 3 min drive
  • Tom Yum Thai Restaurant — 3 min drive
  • Longhorn Steakhouse — 3 min drive
  • Olive Garden — 3 min drive

About this property

Windmill Suites Surprise, Ascend Hotel Collection

Suburban Surprise hotel in Surprise Original Townsite with free breakfast
Along with an outdoor pool, this smoke-free hotel has a fitness center and a spa tub. Free on-the-go breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a conference center, a business center, and conference space. All 126 individually furnished rooms feature free WiFi and pillowtop beds. For a bit of entertainment, TVs come with cable channels, and guests can also appreciate conveniences like living rooms and refrigerators.
Windmill Suites Surprise, Ascend Hotel Collection offers 126 accommodations with safes and complimentary bottled water. These individually furnished accommodations have separate living rooms. Pillowtop beds feature premium bedding. Televisions come with cable channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

An outdoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Commitment to Clean (Choice)
Follows industry cleaning and disinfection practices of SafeStay (AHLA - USA)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Individually-wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free on-the-go breakfast available daily 6:00 AM–10:00 AM
  • Room service available

Things to do

  • Fitness center
  • Outdoor pool
  • Spa tub

Family friendly

  • Free cribs/infant beds
  • Laundry facilities
  • Microwave
  • Outdoor pool
  • Refrigerator
  • Rollaway/extra beds (surcharge)
  • Separate living room

Conveniences

  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • Business center
  • Computer station
  • Conference center (3000 square feet of space)
  • Meeting rooms

Outdoors

  • BBQ grill(s)
  • Garden
  • Picnic area
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Pillow-top mattress
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/tub combination
  • Towels

Entertainment

  • 32-inch TV
  • Cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Microwave
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Free newspapers (weekdays)
  • Individually furnished
  • Iron/ironing board
  • Phone
  • Safe
  • Separate living room

Similar properties

See similar properties

Policies

Check-in

Check-in from 4:00 PM - 2:00 AM
Late check-in subject to availability
Express check-in
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities
Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 35.00 per accommodation, per night
Dogs and cats welcome
2 per room (up to 50 lbs)
Service animals are exempt from fees
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Kids stay free! Up to 3 children stay free when using existing bedding
Rollaway/extra beds are available for USD 15.0 per night
Free cribs (infant beds)

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Pet fee: USD 35.00 per accommodation, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts Visa, Mastercard, American Express, Discover, and Diners Club; cash is not accepted
Safety features at this property include a smoke detector

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section); guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation
Alcohol is not served at this property

Property is also known as

Windmill Suites In
Windmill Suites In Hotel
Windmill Suites In Hotel Surprise
Windmill Suites In Surprise
Windmill Suites Surprise
Windmill Suites Hotel Surprise
Windmill Suites Hotel
Windmill Suites
Windmill Suites In Surprise Hotel Surprise
Windmill Hotel Surprise
Windmill All Suites Hotel Surprise
Windmill All Suites Hotel
Windmill All Suites Surprise
The Windmill Suites In Surprise
Windmill Suites Surprise Hotel
Windmill Suites Surprise, Ascend Hotel Collection Hotel
Windmill Suites Surprise, Ascend Hotel Collection Surprise
Windmill Suites Surprise an Ascend Hotel Collection Member
Windmill Suites Surprise, Ascend Hotel Collection Hotel Surprise

Frequently asked questions

Overall score and ratings

4.1

Very Good

Rating 5 - Excellent. 431 out of 987 reviews
5 - Excellent 44%
Rating 4 - Good. 310 out of 987 reviews
4 - Good 31%
Rating 3 - Okay. 149 out of 987 reviews
3 - Okay 15%
Rating 2 - Poor. 61 out of 987 reviews
2 - Poor 6%
Rating 1 - Terrible. 36 out of 987 reviews
1 - Terrible 4%

4.1/5

Cleanliness

4.3/5

Staff & service

3.9/5

Amenities

3.8/5

Property conditions & facilities

2/5 Poor

Traveled with partner, Traveled with family
Disliked: Cleanliness
The three rooms that I stayed in I had to move three nights because of the fact that they were bedbugs
Stayed 1 night in Oct 2021

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean friendly cool
Stayed 2 nights in Oct 2021

3/5 Okay

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The property was in a great location, the staff was so helpful and friendly. The property and rooms were a little run down. Worried about plugging in the hair dryer and all the lights in the bathroom dimmed. The a/c vent in the ceiling of the bathroom leaked on us when we took a shower then dried our hair. Most of the ice machines were not working so getting ice was a challenge. On a positive note, the outdoor pool was lovely and the staff was absolutely terrific. If the hotel fixed the bathroom stuff and gave it all a refresh, it would be terrific!!
Stayed 3 nights in Sep 2021

4/5 Good

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A decade or two ago, this would have been an amazing property. As it stands, it's still pretty nice. Rooms themselves, are nice, clean and spacious. Staff is polite but it just feels like an outdated property.
Stayed 1 night in Sep 2021

1/5 Terrible

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The room smelt like cigarettes and the hot tub didn’t work
Stayed 1 night in Sep 2021