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SureStay Hotel by Best Western Phoenix Airport

Photo gallery for SureStay Hotel by Best Western Phoenix Airport

Desk, laptop workspace, blackout drapes, iron/ironing board
Outdoor pool
Desk, laptop workspace, blackout drapes, iron/ironing board
Desk, laptop workspace, blackout drapes, iron/ironing board
Desk, laptop workspace, blackout drapes, iron/ironing board

Overview of SureStay Hotel by Best Western Phoenix Airport

SureStay Hotel by Best Western Phoenix Airport

2.5 star property

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Pet friendly
  • Free airport shuttle
  • Air conditioning
Map
3037 E Van Buren St, Phoenix, AZ, 85008

Explore the area

  • Popular LocationPapago Park3 min walk
  • Popular LocationCelebrity Theater6 min walk
  • Popular LocationArizona Science Center5 min drive
  • AirportPhoenix, AZ (PHX-Sky Harbor Intl.)7 min drive

Room options

About this area

Phoenix

Near a metro station, SureStay Hotel by Best Western Phoenix Airport is in Downtown Phoenix, a neighborhood in Phoenix with good airport proximity. The area's natural beauty can be seen at Camelback Mountain, while Celebrity Theater and Phoenix Theatre are cultural highlights. Check out an event or a game at Chase Field, and consider making time for Phoenix Zoo, a top attraction not to be missed.

What's nearby

  • Papago Park - 3 min walk
  • Celebrity Theater - 6 min walk
  • Arizona Science Center - 5 min drive
  • Arizona Center - 6 min drive
  • Chase Field - 8 min drive

Getting around

  • 38th Street - Washington Station - 2 min drive
  • Phoenix Sky Harbor Intl. Airport (PHX) - 7 min drive

Restaurants

  • Knock Kneed Lobster - 7 min walk
  • La Barquita Restaurant - 3 min drive
  • Ruby Tuesday - 3 min drive
  • Rosita's Place - 3 min drive
  • Tacos Chiwas - 4 min drive

About this property

SureStay Hotel by Best Western Phoenix Airport

Hotel located in Downtown Phoenix
At SureStay Hotel by Best Western Phoenix Airport, you can look forward to a free roundtrip airport shuttle, a terrace, and laundry facilities. Stay connected with free in-room WiFi, and guests can find other amenities such as a business center.
Other perks at this hotel include:
  • An outdoor pool
  • Free self parking, plus extended parking (surcharge)
  • RV/bus/truck parking, a 24-hour front desk, and ATM/banking services
  • Multilingual staff, a TV in the lobby, and luggage storage
  • Guest reviews say good things about the overall value, helpful staff, and proximity to the airport
Room features
All 95 rooms feature comforts such as laptop-friendly workspaces and air conditioning, as well as thoughtful touches like free WiFi and free weekday newspapers. Guest reviews speak well of the clean, comfortable rooms at the property.
Other conveniences in all rooms include:
  • Rollaway/extra beds (surcharge) and free cribs/infant beds
  • Bathrooms with shower/tub combinations and free toiletries
  • 49-inch LCD TVs with premium channels
  • Refrigerators, microwaves, and coffee/tea makers

Languages

English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of We Care Clean (Best Western)
Follows industry cleaning and disinfection practices of SafeStay (AHLA - USA)

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks are required at the property
Hand sanitizer provided
Individually-wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Extended parking on site (USD 15 per day)
  • RV/bus/truck parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options
  • Free 24-hour roundtrip airport shuttle
  • Airport shuttle at scheduled times

Food and drink

  • Coffee/tea in common area(s)

Things to do

  • Outdoor pool

Family friendly

  • Free cribs/infant beds
  • Laundry facilities
  • Microwave
  • Outdoor pool
  • Refrigerator
  • Rollaway/extra beds (surcharge)

Conveniences

  • ATM/banking services
  • Free newspapers in lobby
  • Front-desk safe
  • Vending machine

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Laundry facilities
  • Luggage storage
  • Multilingual staff

Business services

  • Business center
  • Computer station

Outdoors

  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • In-room accessibility (select rooms)
  • Lever door handles
  • Pool hoist on site
  • Well-lit path to entrance
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • Designated smoking areas (fines apply)
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/tub combination

Entertainment

  • 49-inch LCD TV
  • Digital channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free newspapers (weekdays)
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - anytime
Early check-in subject to availability
Early check-in fee: USD 25.00
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children are welcome
2 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 15.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

    A damage deposit of USD 250.00 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Extended parking fee: USD 15 per day
  • Pet fee: USD 25 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: USD 25.00 (subject to availability)
  • Rollaway bed fee: USD 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Only bookings from non-local guests are accepted; guests whose residence is within 40 mi (48 km) of the property will not be allowed to check in
Safety features at this property include a carbon monoxide detector
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Econo Lodge Hotel Phoenix Airport
Econo Lodge Phoenix Airport
Econo Lodge Phoenix Hotel Phoenix
Phoenix Econo Lodge
Econo Lodge Phoenix Airport Hotel
Surestay By Phoenix Phoenix
SureStay Hotel by Best Western Phoenix Airport Hotel
SureStay Hotel by Best Western Phoenix Airport Phoenix
SureStay Hotel by Best Western Phoenix Airport Hotel Phoenix

Frequently asked questions

Does SureStay Hotel by Best Western Phoenix Airport have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at SureStay Hotel by Best Western Phoenix Airport?

As of Dec 9, 2022, prices found for a 1-night stay for 2 adults at SureStay Hotel by Best Western Phoenix Airport on Dec 18, 2022 start from $69.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is SureStay Hotel by Best Western Phoenix Airport pet-friendly?

Yes, dogs are allowed at this property. There's a fee of USD 25 per pet, per night. Service animals are exempt from fees.

How much is parking at SureStay Hotel by Best Western Phoenix Airport?

Self parking is free at this property.

What time is check-in at SureStay Hotel by Best Western Phoenix Airport?

Check-in is from 3:00 PM - anytime. Early check-in is available for a fee of USD 25.00 (subject to availability).

What time is check-out at SureStay Hotel by Best Western Phoenix Airport?

Check-out is at 11 AM.

Does SureStay Hotel by Best Western Phoenix Airport provide a shuttle to the airport?

Yes, there's a free airport shuttle that runs at scheduled times.

Where is SureStay Hotel by Best Western Phoenix Airport located?

Located in Downtown Phoenix, this hotel is 0.3 mi (0.5 km) from Celebrity Theater and within 6 mi (10 km) of Phoenix Convention Center and Chase Field. Footprint Center and Phoenix Zoo are also within 6 mi (10 km). 38th Street - Washington Station is 20 minutes by foot and 24th Street - Washington Station is 20 minutes.

Overall score and ratings

6.6
Rating 10 - Excellent. 440 out of 1719 reviews" "
" "10 - Excellent 26%
Rating 8 - Good. 496 out of 1719 reviews" "
" "8 - Good 29%
Rating 6 - Okay. 294 out of 1719 reviews" "
" "6 - Okay 17%
Rating 4 - Poor. 173 out of 1719 reviews" "
" "4 - Poor 10%
Rating 2 - Terrible. 316 out of 1719 reviews" "
" "2 - Terrible 18%

7.4/10

Cleanliness

7.3/10

Staff & service

6.7/10

Amenities

6.9/10

Property conditions & facilities

6.9/10

Eco-friendliness

6/10 Okay

Bill
Traveled with partner
Liked: Staff & service
For one night it was ok, but even the taxi driver said to not walk anywhere. We called for the shuttle to pick us up at the airport and got voice mail...had to pay for a taxi. Shuttle was on time in the morning. Sheets were clean, bathroom definitely needs an update.

6/10 Okay

Jill
Liked: Cleanliness, staff & service, amenities
If I had known this was a MOTEL and not a Hotel I would have never booked... shuttle only takes back to the airport at the top of every hour, so I had to go super early because that's the only time... and again, I walked to my room at 11:30 at night through a dark parking lot; not cool; not for females travelling alone. Rooms were nice, but never again!
Stayed 1 night in Dec 2022

2/10 Terrible

Sophia, Eden Prairie
Disliked: Property conditions & facilities
We booked a room and they wouldn't let us check in. They said their policy is that you have to live over 40 miles away(we live just over 30 miles) or have a flight itinerary to show them. I reviewed all the terms and conditions on the Best Western website and Expedia and it notes nothing. Luckily we were able to book elsewhere. I think Expedia should put a big disclaimer on this property since the desk clerk says it happens all the time.

10/10 Excellent

Angela
Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay all way around
Stayed 1 night in Dec 2022

2/10 Terrible

Hope
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I accidentally didn’t realize this was a smoking room - I didn’t even realize those even existed. When I got to hotel, they couldn’t accommodate me for non smoking room. Worst hotel experience I’ve had in 20 years. Receptionist was very kind - but this was awful experience!!!!!
Stayed 1 night in Dec 2022

10/10 Excellent

Michael
Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Friendly accommodating staff at the front desk.

10/10 Excellent

Joyce
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This motel met my needs. The price was reasonable, the room was clean and quiet, and the bed was comfortable. Breakfast was good and the shuttle ran on time.
Stayed 1 night in Nov 2022

4/10 Poor

Natalie, Long Beach
Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
When I arrived, the lady at the front desk was being so unhelpful and rude to a lady who just flew in from Canada because her room was cancelled while she was in flight from another country. She escalated the situation by berating the customer, wouldn’t call management for help, and saying ugly things to her. She ended up cussing them out and left, I don’t blame her, I would have left too if I hadn’t already paid. The room was nice enough, but the people above me partied 2 nights in a row and I couldn’t sleep - get an upper room, or you hear all the footsteps and noise. The location is not in the best art of the city, but they use floodlights all night, so you feel safe enough. You’ll need a car if you want to go anywhere, it’s not a waking distance location nor do you want to walk around there.
Stayed 2 nights in Nov 2022

6/10 Okay

Marly
Traveled with family
Liked: Cleanliness, property conditions & facilities
Location is kinda sketchy but parking lot area is well lit.
Stayed 1 night in Nov 2022

8/10 Good

geraldine
Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasantly surprised Got in at 1am and there was a girl at the desk
Stayed 1 night in Nov 2022