Phuket IHG Hotels & Suites

I want to thank Slifcha and Christie(manager) for their excellent service. They were very accommodating. When we were not happy with our room when we first check in, they understood the problem, without hesitating, they switch ower room and upgraded our room. The room was the greatest!

Overall my stay at the hotel was very pleasant. However, there's a lot mosquitoes. It would be perfect if hotel management will do a regular pest control. Not only for guests' comfort & health concern, also for the staffs too.

The Family suites are excellent. So much so we are looking at other properties that offer the same set up elsewhere. I felt relaxed by everything from the child-proof(height-proof) balcony locks, to the mild alarm/alert that goes off each time the front door opens, with 3 within two years and all under five that is very reassuring. Kids Club works, girls a bit passive, but fine. We are from Singapore so LOVED the cooler, breezy weather but beware booking in August (or between May and October) if you are hoping to introduce young ones to the beach. Food ok. Kids food menu becomes a bit tricky after day 3 when they have already had what they want, twice for lunch and dinner. Our only gripe was the room cleaning staff. Husband put out the sign saying 'clean, please' - as opposed to leaving handle empty, and they misunderstood as 'don't interrupt' and left us two days running. When chased to please clean, very slow to respond and we were left outside for 40 minutes while they did the job. Easy to rectify, just don't hang the sign. Taxis are extortionate. 800 to go round trip to strip mall next door, 8-9 minute taxi ride away to pick up nappies. I don't have a solution for that.