Playa Beso Tours

Our experience at Hotel Rosita was very different from what Expedia represented when we booked. The first room we were given was extremely small and had a strong moldy, damp odor that remained even after the air conditioning was turned on. There was NO balcony. The second room had a small Juliet-style balcony with no seating or table. After I talked to the front desk, we were moved to a slightly larger room, but it had the same moldy, damp smell. The bathroom sink was cracked, and for three guests, we received only three small towels, no washcloths, and two small bars of soap. The pool was also closed and unavailable during our stay. While we understood that ocean conditions could be affected by hurricane season, the area in front of the hotel was rocky and did not provide the usable beach experience we expected from the property's advertising. Because we arrived late, we had little choice but to stay the first night. The following morning, we found and paid for alternative accommodations, returned to Hotel Rosita, packed our belongings, and left immediately. This was not simply a matter of preferring another hotel. We attempted to resolve the problem by requesting another room. I will be requesting a refund for all remaining nights that we did not stay at Hotel Rosita. Because of the condition of the rooms, the discrepancies between the listing and our actual accommodations, the unavailable pool, and the additional lodging expenses we incurred after leaving the property.