“Everything was great about our stay, check-in was smooth and the staff was very friendly.. Everything in our room was as expected and it was very close to the surf spot.”
“Nothing about this stay was acceptable. If I could give less than one star, I would.
1. No hot water in the unit.
2. Kitchen was infested with ants and effectively unusable, forcing us to eat out.
3. Curtain rail in the bedroom was held together with duct tape and eventually fell down onto my children.
4.Beds were misrepresented in the listing. It advertised one King and two Queens; in reality, it was one Queen and two Double beds.
5. Only two towels were provided for four people.……
“The villa required renovation and was in poor condition.
The staff were reasonably helpful but the amenities were below standard.
The pool and property position to the beach were great.”
“Excellent property and management. Quick communication. You can walk to the beach in 3-4 minutes. The club bar has the best pina coladas! The pool at the house was super clean and beautiful! We will definitely stay again.”
“I'm sorry to say but be careful booking here. They did not honor our Expedia reservation and turned us away. We Just flew in and drove from San Jose then had to find another place. Everyone was booked and drove 30 min out of town to find another place. Then Expedia tried to contact them to obtain the refund and they are not communicating with Expedia and now Expedia is not refunding me. ”
“On new Year's Eve at 8pm ready to take a shower and go out we noticed no towels and 6" dirty standing water in shower. Went to off and called with no response. Found another number and someone showed up. Told us to deal with it or leave. On New Year's Eve we were going to leave at 8pm!! Exsteamly hostile..”
“We had a wonderful stay at Jaco Laguna Resort and Beach Club! We really enjoyed the resort and its beautiful beachside location! The property was well maintained. The staff were friendly, welcoming, and incredibly helpful throughout our stay. They booked excursions for us, making it so much easier for us to experience the area without having to worry about organizing everything ourselves. We rented their bikes and explored Jaco. Overall, we had a fantastic experience and would happily stay……
“We love staying at this property. Great location, close enough if you want to get to downtown Jaco, but we tend to eat in the hotel restaurant which is very good and just enjoy the 2 different pools. Always a go to for us.”