“When we arrived at 3:30, we found out the elevator was broken, so we asked to be on the first floor especially having two little ones. The room we were put in the toilet wasn’t flushing. They moved us to another room, that room reeked of mold. We were told there were no more rooms on the bottom floor, however a new guest came and got a room just like the one we needed on the bottom floor. Was given no choice, but to move upstairs. We didn’t finish settling into the room until 5:30.”