“We really wanted to like this hotel, but we felt the service was severely lacking for this price point, especially as it bills itself as a 5 star hotel. We were rather surprised given all the good reviews we’ve read for the property. Our coffee pods were never refilled during our stay, instead we had to walk down to reception ourselves to get them each day. The housekeeping staff was rather rude, and the front desk seemed somewhat annoyed whenever we had an extra request.”
“Pros: clean and quiet, spacious room, we were on the top floor which felt very private and we pretty much had the top outdoor terrace/roof space to ourselves.
Cons: It had a dormitory feel to it, which wasn’t super comfy or relaxing.
We got in very late and it was confusing how to access the property. We had to call a number for them to let us in. I wish that info was communicated before our stay, because tired+confused=no bueno. But now you know!
The sink in our bathroom kept clogging up……
“This is the perfect place for those that prefer tranquility over crowds. It is 10 a 10 minute drive to the beach and has every amenity one could want. This place is absolutely amazing.”
“Die Anlage und Umgebung sind ein Traum.
Leider ist der Service unterirdisch schlecht und wird einem Hotel in dieser Preisklasse nicht gerecht. Die Rezeption fühlt sich nicht für die Bedürfnisse der Gäste verantwortlich.
Das Frühstücksbuffet ist in Ordnung. Leider gibt es gefühlt keine Beschriftungen der Produkte bzw. Nur Sammeltafeln und man kann sich selbst zusammenreimen, welcher Käse es nun ist.
Das Wasser aus der Leitung ist nicht trinkbar. Zentrale Wasserspender sucht man vergebens bzw.……
“The Donna Portals was the best place for us to have picked for our honeymoon. This property is absolutely beautiful, well maintained and in the perfect location. We loved our room, the amenities, the stunning beach and all the wonderful hotel staff. Everything was extremely well maintained and service was great! Book this hotel I promise you will not regret it!”
“El hotel está divino, pero la atención está en otro nivel. Diría que es el hotel que mejor atienden de Europa. El personal de todo el hotel está volcado para que el cliente esté cómodo y contento.”
“-Warmer Empfang durch die Dame an der Rezeption
-Parkplatz pro Tag/Nacht 10 Euro sehr fair
-Automatisches upgrad in eine Juniorsuite da offenbar alle normalen Zimmer ausgebucht waren
-Kleines Present im Zimmer da wir schonmal bei der BQ Hotelkette gebucht haben.
-Lage etwa 5min. zu Fuss zum Meer, ruhige Gegend.
-Hinweis zur Toilette und Dusche, diese sind oben bei der jeweiligen Glastüre nicht komplett verschlossen
Wir kommen gerne wieder”