“Check in could be improved. Arrived to a busy pub with customers waiting for service at the bar and no designated check in desk. Several staff just walked past us with our bags and no one acknowledged we were trying to check in for several minutes. The room was okay but not as shown on our booking confirmation - it was an attic room with very steep stairs and a not very safe landing area outside the door. The bathroom had been shoehorned in under a sloping ceiling - there was no shower, just……
“Not the cleanest
Nothing to hang towels on
1 hand wash and 1 small tube of hair and body wash even though 2 of us were staying in the room.
Extremely hot night but no fan provided
I accidentally left my charger, contacted the property who said they did have it, took my home details and said they would send it. Waited over a week, messaged the property again, was ignored. Messaged again and still was ignored.
Not the best customer service either.
Breakfast was delicious and the young man who……
“We stayed here for the weekend of26th June , what a gem of a place to find . Room was lovely , staff were very chatty and nothing was too much trouble , food excellent . Although not in the normal hot spot stays , this pub is in a quiet location but not far from anywhere . Highly recommend a stay here at this pub”