Riverside Cemetery Tours

Dear Customer Care Team, I am writing to share feedback regarding our recent stay at your Super 8 Sidney location and to request assistance with an upcoming reservation. While we have always had wonderful, clean experiences at your Oneonta location, our stay at this specific property was disappointing. Throughout our entire visit, the hotel smelled strongly of smoke and marijuana, which was particularly concerning as I was traveling with my children. Additionally, the breakfast amenities were lacking. The options were limited to only granola bars and coffee. On most mornings, we had to actively ask the front desk staff to brew the coffee. While the staff members were polite when assisted us, they were frequently unavailable at the desk. We regularly had to go outside to find them because they were out front smoking. By comparison, the Oneonta location offers a great variety of breakfast items and maintains an exceptionally clean environment. We currently have a future reservation to stay at this same location again starting August 10. Given our recent experience, we would like to know if you can accommodate us by transferring this upcoming reservation to the Oneonta location instead. I look forward to hearing from you soon regarding this transition. Sincerely, Kyle Charron

The room was clean, but the whole hotel smelled like old house. From the parking lot it looked closed and vacant. The 2nd floor access to main st by a back door and a bridge was Erie looking. Was waiting for the girls from the shining to ride down the hallway. Bathroom had jacuzzi tub. Didn't get to use but it looked nice. Front desk was nice at check in.

I rented a room here for my son and this family including a toddler, because it said they had a crib that they could use that’s why I picked this hotel! He called the day before checked in, asked them if they had cribs he was told yes they did, he told them he was going to need one they said ok. When he got there and checked in there was No crib in the he called the desk 3x’s they kept saying they would bring on up to the room. When he got back that evening still no crib or pac n play. He went down to the desk they told they didn’t have one, (but the couch pulled out, you can’t put a 16 month on a pull out!!) luckily my niece who lives there had a pac n play!!! The guy at the desk told him “ that it was his problem “ and walked away… If they would have been honest when he called the day before he would have brought the pac n play!!! Do not stay he with small children!!! They lie.. They need to take it off there listing!!!!