南安普敦河滨公园附近酒店

“Unfortunately, I didn't have contact with any of the staff ”

“Upon arrival, I was initially assigned an occupied room. The place was unstaffed, and the provided phone number was unreachable. I had to ask other guests for an alternative number. I called, texted, and left a WhatsApp message on that number, but received no response for at least an hour.When I finally received a text message with details for a new room, I found the bed was broken and the room was freezing cold. A staff member told me he would come to fix the issue but ultimately never showed……

“The bedsheets were dirty with holes in them from cigarette burns and the smoke alarm was covered by a glove hanging on the ceiling Was told a cleaner would come out, but they never did. We did not stayed the night and had to find somewhere else.”

“It was terrifying! I booked one of my accomplished musicians to stay after our long late evening rehearsal. When we enter the room (no staff available of course ro even speak to), we found the room had bed laid already by strangers! Later, 3 drunk guys returned to my reservation room 9, sleeping on the bed and one drunk man was on the floor!”

“I have swveral photos to prove, there was massive holes in the walls, the door had been jimmied open as it was badly damaged and poorly fixed, they expected 2 disabled people who cant walk to get up 2 flights of steep twisty stairs, there was rat poop in the room, and there was no such thing as staff.”

“The property is undergoing some kind of renovation. It is dirty, fire doors do not close properly. The bed sank when you touched it. No tv, no WiFi, security of the property leaves a lot to be desired. The shared bathrooms are dirty and the locks barely work. Holes in the plasterboard walls. Stains up the walls. DO NOT stay here.”

“It was a terrible experience, locating the property was so difficult, the cleanliness is zero, poo in the toilet, showers not working, no hot water running fron the sink, bedroom heating not on, the bed is scrab. Infact no positive to say about the property.”

“Quite pleased with service all around. I checked in early and there was a fee but not what other hotels in area are charging. No food available until 5:00pm. That’s when restaurant opens. Food choices were good for evening meals ”

“Excellent overnight stay before cruise. Great room fully wheelchair accessible. Great staff very friendly n efficient. Lovely property. And warm cookies n water on arrival. Perfect. Will defo stay again.”

“Nice and comfortable excellent decor. However toiletries need improvement, body wash and shampoo combined and no body lotion”

“Overall is satisfactory! ”

“Shower was dirty. A tv would have been good ”

“Was very dirty”