Palaces in Rochester

"Clean Rooms "

"Everything was impeccable. The staff incredible. Amenities incredible. Colton at the desk was extremely professional and courteous to all of the guests. So impressive and he knew all of the guests by there names and remembered what their needs were. Colton is an employee anyone would want at the helm. Also he was so professional serving soup to guests. This hotel hit all of the marks that anyone would look for during their travel. Thank you all so much. Amazing. Chef JSW"

"Our room was clean. We attempted to stream a movie on TV but could not do so! There was lots of construction noise throughout our overnight stay."

"I have stayed here a couple times in the past. The renovations are spot on. The cleanliness was superb. The staff were very friendly. The roll in shower and hearing impaired room worked out great for my health issues. It was an easy check in online. "

"Staff was friendly and helpful! Will continue to stay here while at the Mayo, "

"Clean room and great staff"

"Rooms are comfortable and staff was was so professional and helpful."

"Clean room, helpful staff, free breakfast. We had a problem with our heating and maintenence had left so the gentleman at the front check-in came right up and took care of the problem. Check-out was easy and quick."

"I arrived late at night and the young man checking me in was most helpful and friendly (don't always see this at 11 pm!) Very clean and comfortable room, even including a selection of different thicknesses of pillows! (A bonus for those of us who don't like sleeping with our head a foot up in the air...) Excellent breakfast choices."