Ratings based on 322 Verified Reviews

4.2 out of 5
85% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Disappointed

Posted Nov 12, 2017
Room had a terrible offensive smell had to sleep with the windows open. Very low pressure in shower. No WiFi Bed squeaky and too soft.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 29, 2017
Great stay, nice room, excellent staff experience
3 out of 5
by A verified traveler from Hamilton

No facilities to heat and eat in your room

Posted Sep 5, 2017
Pros: Decor was nice
Cons: Service for departing guests - took me 3 trips with my luggage
Location: Rotorua - there was plenty I was there for work and I checked out early
I was disappointed to see there was no ability to heat or eat in your room. Not a knife or fork and no microwave, I travel a lot and this was a first. Based on being forced to dine in or out - I would not stay again
5 out of 5
Recommended
for Everyone
by A verified traveler from USA

Posted Sep 2, 2017
Older hotel, very nice staff, clean and comfortable!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice stay with one exception

Posted Aug 28, 2017
Checked In to discover the bed looking like it had been slept on, notepad had writing on it and the coffee cup had been used. Not sure why or how I was checked in to an unrefreshed room. I was moved to a new room but not a good look none the less. No issues thereafter.
Comment from Hotel Management
Sep 2, 2017 by Distinction Hotel Rotorua, Hotel Management
Hi there, Once again we are very sorry for what happened on your arrival. We hope to see you again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Auckland, NZ

Great experience

Posted Aug 20, 2017
Everything was great except soundproof that need to improve!
Comment from Hotel Management
Sep 2, 2017 by Distinction Hotel Rotorua, Hotel Management
Hi Joanna, Thank you for that good feedback. Next time let our staff know and we can try move rooms if we have availability or get our friendly porters to sort out the noise issue. See you soon
4 out of 5
by A verified traveler

Enjoyable stay

Posted Aug 6, 2017 on Hotels
We enjoyed our stay at the Distinction and would happily stay again. Great service, friendly personnel. We did encounter a few minor things that were quickly rectified when mentioned to reception. Didn't get a chance to use the pools but facilities looked great. Nice breakfast and enjoyed a high tea at one of the restaurants which was great value compared to high teas elsewhere. My husband and daughter enjoyed a late night snack at mr yakatori's and reported tasty food and friendly service. Overall, if you're looking for a couple of nights away in Rotorua this is worth a try.
Comment from Hotel Management
Sep 2, 2017
Wow sounds like you really enjoyed yourself, Thank you for staying with us. glad you were happy with our High Tea, it is defiantly good value. Glad you got to taste Mr Yalitori it is defiantly worth it! We hope to see your family back and hopefully this time you get to use the pool facilities.
4 out of 5
by A verified traveler

Posted Aug 1, 2017 on Hotels
Fantastic experience for the whole family
Comment from Hotel Management
Aug 4, 2017
Thank-you for the great comment, we appreciate the feedback & are glad you enjoyed your stay. We hope we can have you back on another occasion.
4 out of 5
Recommended
for Everyone
by A verified traveler from Auckland

Warm and friendly staff

Posted Aug 1, 2017
Pros: It is close to the Maori village.
Location: It is near the Maori village.
The staff were obliging and friendly which made for a happy stay.
Comment from Hotel Management
Aug 5, 2017 by Distinction Hotel Rotorua, Hotel Management
We very much appreciate your feedback and are happy to hear our staff made your stay enjoyable.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 30, 2017
Lovely accommodation and very comfortable although hard to find as the hotel's entrance is not in Fenton St as advertised. We enjoyed the food in the restaurant. The children's menu was varied and got approval from our 3 grandchildren