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“When we checked in - we didn’t get any information except to download the RIU App. No map of the hotel until I asked 3 days later. Didn’t inform us that there was not an elevator. We were on the 3rd floor. No information about activities at the hotel. Only found there was an information Kiosk 3 days later- after asking. Staff ate Sports Bar upstairs was very rude when we asked for something to drink. Just through our drinks to us. The Spa service was not professional- my pedicure was……

“Amazing resort!”

“Had a wonderful time. Everything was a 10 out of 10. My only complaint was the air conditioning in the room could be colder”

“The atmosphere is attracting me, the smile of all colleagues moved me very well. Thank you for providing everything there, really appreciated. ”

“One of the best hotel we’ve stayed”

“First of all, because I booked my trip as an Expedia package, the hotel was unable to provide airport round-trip transportation. As a result, I had to spend an extra $240 on transportation. Second, I had to wait two days just to make reservations for the restaurants. I explained to the staff that I was only staying for three nights, but they were not able to help, and the manager was unavailable. Third, the rooms were hot, and the towels had an unpleasant, musty smell. The highlight of our……

“Great resort. Extremely calm and laid back, just like we wanted. Plenty of amenities - if you can’t find something you like, the beach is probably not the place for you, The only deficiency is the upkeep of the physical property, but it is nothing that will degrade the quality of your stay. I would definitely highly recommend this resort and hope we have a chance to come back someday.”

“It was a very good experience with the good service and dances I would like to come back on a holiday next year”