Runaway Train Tours

We were very disappointed with our stay at the Rochester. They claim to have “quiet hours” in the evening but they don’t enforce it. We were in a room on the first floor and could not relax or sleep in our room because of the noise coming from the bar and guests outside. There is no staff on site in the evenings. I called the hotel’s main number for help with this issue and spoke with someone who couldn’t care less about the problem. If you think you’re getting a quaint, quiet, boutique hotel - you’re wrong. They would rather be selling fancy mixed drinks to locals than be accommodating to their hotel guests. At $350/night it’s just disgusting the way we were treated.

We loved our time here