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"Hotel is huge. The ski in and ski out is positive, the onsen is good, but I don’t think it is a natural hot spring as they claimed to be in north building. The room is just average at best, the toilet room smells bad, that shows the staff doesn’t clean well. The hotel has a few restaurants, but their food all very mediocre. The breakfast buffet is very crowded, don’t understand why they can’t not open the other restaurant place for breakfast too. The on-site ski rental place is twice expensive as the outside rental store just about 5 minutes away. And the staff there is so bad, the ones in the premium rental store are just sitting there staring at you as if they are the customers. Overall, this is not a hotel with good service. But they have the monopoly in the resort. They know people don’t have choice, but keep coming. "

"Some mold and dust build up in the rooms. Ski-in/ski-out was super convenient. Breakfast was pretty basic might recommend opting out. "

"Very clean hotel and staff were great. I stayed in the supreme pods which great but with a few exceptions. My main issue is that the matresses are soo hard, you may as well sleep on the floor. I had to buy a matress topper at DCM which was definitely worth it as it made it more tolerable. The other issue is noise, i could deal with nearby snoring etc but some people would make no effort to stay quiet and the floors are extremely loud. It is literally impossible to walk quietly down the hallway, even just in socks or slippers. Overall though, its definitely a good place to stay considering how much cheaper it is compared to staying in Hirafu, and the shuttles are great. "

"spacious room. Convenient snow gear locker. Nice onsen"

"They have given worst room possible for check in facing car park, asked for change and they asked for room cleaning fee. Totally didn't understand concept "

"Clean and spacious room. Nice onsen."

"The view was fantastic and the layout was perfect for winter sports."

"Still fairly new. Staff helpful but the front desk gets pretty busy at times. The restaurant seems better than it was a year ago when we first stayed there. We were upgraded to a room with club lounge access, which was nice. The best thing about this hotel is that it is a short walk (across the street) from the ski slopes and lesson center/rentals. Parking is not guaranteed but generally available. Room are Japanese, so smallish, but nice tub with hot water from a natural spring. "

"It’s a condo, not a hotel. Do not show up without a car, or you run the risk of getting stranded. The shuttle to the ski resort in the morning, and back in the afternoon is decent. But, there is no reliable Uber or taxi service for other times, and you would not want to be outdoors waiting for a bus in the Hokkaido winter. The apartment itself is nice. Just don’t come without a car."