“The Capra Saas-Fee is a beautiful 5-star hotel, but for us it simply didn’t live up to the hype, especially considering the price.
The hotel itself is lovely, but the service didn’t feel particularly personalised or attentive. We even had to ask three times for our cable car passes. First, they had the wrong email address despite us providing it at check-in; then, even after correcting it, nothing came through. We ultimately had to insist on having the passes printed so we could actually use……
“Our stay at the hotel in Zermatt was nothing short of perfection, far exceeding our five-star expectations. From the moment we checked in, the hospitality was warm and attentive, but the true highlight was receiving an unexpected complimentary upgrade to an even more luxurious room. Opening the curtains to the majestic, breathtaking view of the Matterhorn left us utterly spellbound—a serene, soul-stirring sight that made our mornings unforgettable. Every single detail of the experience was pure……
