圣玛丽的度假村

“I had family emergency and needed to reschedule my stay. My agent and I tried contacting the hotel for three days and nobody answered or replied to emails. I travel to Jamaica few times a year, stayed in multiple hotels and customer service and communication in Sandals was the worst.”

“The staff is so gracious. The property is tucked away and nestled on a beautiful peaceful oceanfront. This hotel is not for the big time partygoers. It is designed to keep the old world feel of Jamaica’s past glory. No TVs, just WiFi if you need it. It’s near many attractions and the staff will connect you to any type you desire. It is a quiet beautiful gem. I almost don’t want to share it! You do not have to fight for a cool shaded area by the pool or the beach. There are no vendors pressuring……

“Ensure ALL rooms have proper LIGHTING. Ensure all rooms have clothes steamer.”

“My experience was terrible, I booked 3 nights, on arrival for check-in the staff at the front desk was useless, no computer, no information regarding check-in. I contacted the host only to be told the property had no vacancies, considering this money has cleared my account and I had confirmation of my booking, this was horrible. I was travelling with children as a tourist in the 35 degrees heat at 18:00 hours I was terrified where I was going to stay. I had to book into the Rui which……

“We just spent 7 nights at Royal Plantation. What a beautiful and special place. The grounds are immaculately kept and there is a great sense of pride from all staff in making the resort feel more like a home away from home. Every single staff member we interacted with were so friendly and took time out of their day to stop and have a chat. We loved meeting all of them. We always felt so well taken care of. There was nothing that was ever too much trouble. The room was beautifully decorated……

“Bad”

“It is a good hotel,my forth time,but the check in is hard ,I had waited for more than 3 hours to wait for a room.”