Ratings based on 1,686 Verified Reviews

3.5 out of 5
75% of guests recommend
3.8 Room cleanliness
3.7 Service & staff
3.7 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Bedford, VA

Good shuttle service to airport

Posted May 26, 2017
Pros: Proximity to airport, shuttle service, cleanliness, and the staff.
Cons: Condition of the bathroom (broken toilet paper holder); no glasses in the room; more choices of food.
Location: Near the airport. There is nothing to see or do nearby.
Room was big, clean and quiet: my wife and I got a good night of sleep before our flight. Plenty of electrical and USB outlets. A nice pull-out desk. Nice little refrigerator and microwave with nothing to use them for, as there are no grocery stores in the vicinity. In a pinch, you can have so-so pizza delivered from nearby restaurant. Or you can get chips and soda from the machine downstairs. Beware: there are no glasses in the room, so you must get some from the breakfast room. We didn't get to experience the free breakfast since our flight left very early. Bathroom was ample and clean, with plenty of thirsty towels and toiletries, but toilet paper holder was broken off from wall and we had to ask for extra toilet paper and tissues, which were delivered promptly and courteously. Showers were clean and hot. There was a computer available downstairs for printing out boarding passes, but we had to stand in line as there were three people ahead of us. Staff was professional and responsive, although at times overwhelmed. In general it was OK for one night, but nothing to write home about.
3 out of 5
Recommended
for Everyone
by A verified traveler from London

Nice but basic hotel very close to SFO airport

Posted May 23, 2017
Pros: The rooms were really very comfortable, it was a joy coming back after a long day out
Cons: Maybe a bit more information about the local area and amenities could be made available from the outset
Location: San Bruno city park is quite close and Junipero Sera Park. It's a quiet area and I felt relatively safe walking from the station at night to the hotel
It's a nice hotel, well kept and apparently undergone recent renovation. It's actually smaller than it looks in the photos but the rooms are a decent size and very clean and comfortable. A fridge and microwave is also included in the room. Breakfast is a very basic affair with toast, bananas, yogurt, waffles and cereal on offer. This doesn't change, so if you want more variety there are some places nearby to eat (I'd recommend Millbrae Pancake House). The staff at Days Inn are very nice and polite, and as helpful as can be. Don't have any real complaints. The only negative I'd say and this is not a fault on the hotel or the staff is that it's a bit of a way out from the city (about 15 /20 minutes by Cal Train to San Francisco or 30 mins by BART). Also it's a bit of a distance from San Bruno and Millbrae train stations (about 30 minutes walk). Local amenities include Walgreens (life saving!), Safeway and a Starbucks. One other good thing is that there's a free shuttle bus to and from the hotel.
Comment from Hotel Management
May 24, 2017 by Guest Experience Manager, Hotel Management
Thank you so much for taking the time to detail your stay with us so thoroughly. We aim to provide all of our guests with a clean, comfortable room with great amenities and a friendly service, and we're really happy that that was your experience. We are sorry to hear that you didn't find the location very convenient and that the breakfast offering was not to your taste. We appreciate your feedback on this, and we will take your comments into consideration. We hope you will consider staying with us again in the future. Best wishes, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice & close to the airport

Posted May 23, 2017
Had a great time, even though we didn't get to have the complimentary breakfast. The front desk were nice, although, one time when I called for extra shampoo and conditioner the person who picked up was very rude.. He said in an annoyed tone "someone is going to come, ok?!" & hung up. Didn't even get to say thank you. But overall the place was nice and clean. Spacious. Free parking also, but first come per serve. Close to take away/fast food places.
Comment from Hotel Management
May 24, 2017 by Guest Experience Manager, Hotel Management
We are delighted to hear that you enjoyed our clean and spacious rooms and our free parking. However, it is very disappointing to note that you did not find all of our staff to be helpful and polite. We apologize profusely for this. Please know that we will discuss this with our front desk team to ensure this does not happen again. Best wishes, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler from Warrington, Cheshire, England

Clean, quiet and convenient

Posted May 22, 2017
A clean, quiet and convenient place to stay close to San Francisco airport, with friendly and helpful staff.
Comment from Hotel Management
May 24, 2017 by Guest Experience Manager, Hotel Management
We are so happy to hear about your impression of our hotel! It is wonderful to hear that our team made your stay so positive. Thank you so much for your review. We hope to welcome you back again soon! Best wishes, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 7, 2017
Clean, comfortable, modern decor, close to SFO airport, shuttle- perfect for an airport overnighter
Comment from Hotel Management
May 9, 2017 by Guest Experience Manager, Hotel Management
We were happy to welcome you to our hotel recently for your short stay. We are pleased to hear that you enjoyed your clean, comfortable room, as well as our proximity to the airport. We hope that you would choose to stay with us again if you require accommodation in this area. Best wishes, Hotel Management
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel - Close to the Aireport

Posted Apr 24, 2017
Pros: Room was great - bed was excellent
Cons: Breakfast
Location: Good location - within 15 mins walking of great shops
Room was great - staff pleasant - Breakfast terrible- Milk was sour - changed it out and second batch was sour.
Comment from Hotel Management
Apr 26, 2017 by Guest Experience Manager, Hotel Management
Hi, and thank you for your feedback. We are very happy that, in the main, you enjoyed your stay with us, but we are most disappointed at your report of the sour milk at breakfast. We are very sorry for this, but hope that it will not dissuade you from staying with us again. We are confident that on your next visit, you will have a perfect stay! Best wishes, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler from Huntington Beach, Ca.

Hotel close to SF landmarks for reasonable price

Posted Apr 21, 2017
Pros: Cleanliness & continental breakfast
Cons: Bathroom amenities like soaps, shampoos, etc. too small
Location: Close to many restaurants & freeways
Very clean hotel where breakfast is included & easy to find.
Comment from Hotel Management
Apr 26, 2017 by Guest Experience Manager, Hotel Management
Thank you for choosing to stay with us recently, and for taking the time to leave your review. We are delighted that you enjoyed your time with us so much, and that you liked our clean room and its amenities, as well as our breakfast. We're glad that you found our location to be so convenient, it sounds as though we were a great fit for your needs! Please do stay with us again when in this area, we would love to see you again soon! Best wishes, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to airport and has a shuttle

Posted Apr 21, 2017
Short stay had to get up at 4 am to get 5am shuttle but it worked for me room was comfortable and bed very comfy staff pleasant
Comment from Hotel Management
Apr 26, 2017 by Guest Experience Manager, Hotel Management
It's a pity that you had such a short stay with it, but we're happy to hear that we fit the bill for your needs! Hopefully, you'll have a longer stay with us next time! Best wishes, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice motel at a reasonable rate.

Posted Apr 19, 2017
Pros: Free airport pickup upon request. Good continental breakfast. Friendly, helpful staff.
Cons: Our room was at the front of the building and was a little noisy due to traffic during the early part of the evening.
Location: Good location near airport. Access to rail station nearby. Easy to get to Fisherman's wharf and other attractions.
Kiram made sure that our stay at this motel was enjoyable, nothing was too much trouble.
Comment from Hotel Management
Apr 25, 2017 by Guest Experience Manager, Hotel Management
Thank you for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We will be sure to let Kiram that he made an impact during your stay. We hope to welcome you back to the hotel soon! Best wishes, Hotel Management
2 out of 5
by A verified traveler

You get what you pay for

Posted Apr 15, 2017
Pros: It was affordable and close enough to walk to BART if you like walking.
Cons: See above.
The biggest problem was being close to the lobby so I heard the phone every time it rung at all hours of the night. I asked to be moved rooms but they could not accommodate me. Also, we were waiting for our shuttle but did not see it because we were inside so we were told we would have to wait another half hour for the next one, which ended up being 40 minutes (good thing our flight was delayed anyways). They also didn't have a toothbrush the first night when I needed one, and the shower doesn't have much hot water. Other than that, it was okay, but you definitely get what you pay for.
Comment from Hotel Management
Apr 19, 2017 by Guest Experience Manager, Hotel Management
It is a shame that the location of your room did not suit you, and that we were unable to accommodate you with another room. If you are staying with us again, be sure to let us know that you would like a room away from the lobby, and we will be happy to facilitate you. Our shuttle is a shared service with other hotels in the area, and we are sorry that the wait was longer than you expected. It is obviously the same wait that all of the hotels who share the service have. We hope that you will consider staying with us again when you need a room near the airport; we would really love to offer you a better stay with us. Best wishes, Hotel Management