8/10 Very Good! (5,458 reviews)
Was our first time staying at Caesars as Atlantic City regulars. We were excited for our one night stay and were throughly disappointed. We stayed in the Forum South Tower. Firstly, our room was a cave, meaning it was too dark, especially the bathroom. Thank goodness we packed a couple of rechargeable LED lights so we could see what we were doing. We checked in around 9pm, dropped our things off and immediately hit the casino. We assumed at a glance that all was well with the room, we were WRONG! We returned around 1AM and went to bed as soon as we got back. Around 5AM I was really sick (bad reaction to Chinese food) and we were horrified to then discover our toilet was broken and did not flush properly. It almost overflowed, it was as so upsetting. We called “engineering”—no answer. Still unwell and exhausted, we got dressed and rushed back to the casino for access to a working bathroom. We called again later in the morning to see if we could notify someone, anyone. Just got the run around from their AI customer service. Finally, got someone at the front desk 30 minutes before our late checkout (which was $30 bucks for one extra hour). Explained the whole saga, she was nice and apologized, but offered no compensation of any kind for the MAJOR inconvenience. We left a note in the bathroom to warn whoever has to tackle that toilet and money for housekeeping. Again, this was a big disappointment. I don’t think we will return.
Reviewed on Sep 12, 2026
