Posted Apr 5, 2015
This resort sits in an incredible situation. Beyond beautiful with fabulous hiking, golf, atmosphere.
Great rooms and beds. (showers just so-so)
Fantastic food in Mi Amo for spa cuisine (wonderful staff here) and at Che Ah Che
for fine dining.
Concierge services were good. Knowledgable and helpful.
Biggest disappointment here was the general staff. For the most part, we were not greeted or acknowledged in public areas. Other fine resorts have differently trained staff- doesn't happen here.
Three weeks prior to our stay we tried to pre-book. All hikes & classes we wanted were already filled. We mentioned this upon arrival and were told that we could 'just show up' and perhaps participate if others who'd registered did not show up
We like adult pools, (other pools on property) but the pool & jacuzzi at the Mi Amo spa were filled with
dead insects- very weird - in general though, the pool area was clean.
As for the spa services. We actually cancelled our
2nd set of service, based on our experiences with the first ones. Way too expensive for level of service given. We have traveled to 5 fine spas in the past two years- this one was just okay.
Staff leaves a bit to be desired. We have stayed at many Preferred Hotel properties around the world and this one wasn't up to the high standards we've been shown. Nothing terrible. We would recommend Enchantment, even with these experiences. Just would have been happier if we had felt more appreciated.