Ratings based on 20 Verified Reviews
They paid and stayed. We double-checked.
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified ReviewsThey paid and stayed. We double-checked.
by izzy from Taipei
公公設施很棒，但客房地毯有些舊Posted Apr 14, 2016 on Hotels
by A verified traveler
Posted Mar 7, 2016 on Hotels
So Luxurious!Posted Dec 5, 2015 on Orbitz
Amazing! Just amazing! You will not regret spending your time in Shanghai at this hotel.
by Ellen E from Suzhou
Cold buffet food and language difficultiesPosted Oct 13, 2015 on Hotels
I selected this hotel based on it being a Starwood property and being close to a restaurant where an event was being held. Thank goodness I used my free Hotels.com rewards because if I had paid the going rate, I would have been very disappointed. Like most upscale hotels in China, the language differences cause issues. I needed to borrow a curling iron which was listed as one of the items available to borrow in their English and Chinese guide. It took 30 minutes, multiple phone calls, people confusing "curling iron" with a regular clothing "iron" and me actually miming twisting my hair around my finger to get the point across. The buffet breakfast was also copious but not great quality...Why can't these hotels learn how to keep buffet food warm? I also asked for a soda with my meal for which I was charged an exorbitant amount even though that same soda would have been free in my room's mini-bar...
by Neil from Shanghai
Best hotel service in ChinaPosted Oct 10, 2015 on Hotels
Just one night on our new neighbourhood and a great experience from superb, friendly service from all staff to helpful permission to delay check out. Smart hotel, excellent well equipped room and great, varied breakfast. The gym, spa and pool all looked fantastic too.
by A verified traveler
Lovely boutique hotelPosted Aug 27, 2015 on Hotels
Wonderful & classy boutique hotel with large room and bathroom. Comfortable & quiet. Excellent breakfast buffet. Highly recommend this hotel.
Posted Jul 17, 2015 on Hotels
by Qi from china
Very bad experience, definitely not recommendPosted Jun 14, 2015 on Hotels
The staff at reception arranged me to a smoking room without asking me if I would like a smoking room or non-smoking room. I had to ask him to change a room for me because the smoking smell was way too strong. And he told me there were no non- room left witch i absolutely don't believe. And when I check out, I was literally standing there for 10 mins waiting hskp to check the room. what time on earth I am at that a five star hotel had to ask hskp to check the room and left me stand there 10 mins nothing to do? Very bad bad experience and the room is not like superior that will make you "wow". At this price, you can find a lot more hotels that provide much better service with better room in shanghai.
by Maggie from UK
Overall ok but has nothing to do with LuxuryPosted Jun 2, 2015 on Hotels
Feels like a Normal 4 star standard hotel, it's ok to stay a night or two but don't look at details nor expect it to be urban resort of any sort. For the price paid one definitely got too many better choices in Shanghai, doesn't make sense why they claimed themselves Luxury.
Posted May 25, 2015 on Hotels