Singapore Vacation Packages

The hotel was clean and new. Rooms were spacious and comfortable. The pool was beautiful and inviting. 5/5 for the facilities! Unfortunately, my stay was ruined by the poor service from the front desk team who obviously needs training to uphold their brand. Too many mishaps over a 24-hour stay! Though they were all resolved subsequently with Ken and Sharfiq, I left the hotel with a bitter after taste after paying a 5* rate for 2* service. - At check-in, Kenneth who checked us in spelt my daughter's name wrongly despite holding her student card in his hand. Our reservation clearly stated 2A1C including breakfast but he made me pay for the child's buffet breakfast. When I asked him if there was an ala carte bf menu instead, he lied and said no. He also did not give us the vouchers for our welcome drinks that other guests were given. - Paul graciously escorted us to the room and intro the facilities but missed telling us that the minibar was free. This is a unique selling point! He offered to sign me up as a Dusit Gold member for discounts off FnB but did not inform me if this was done. - Terrible and disorganized pool booking system. Nadia, Paul and Vivian took turns to inform that our slot was confirmed, not confirmed and on waitlist! At the pool entrance, the attendant let us in regardless if we booked our slots! - Cashier system did not link to front desk's terminal so our lunch bill did not reflect when I was ready to pay upon check-out. Exasperating!

Beautiful from the outside. Found the room very 'boxy' and 'cold' in decor. Bathroom needed some work; the coating on the sinks and bath were scratched off. TV in the bedroom area was not a smart TV so couldnt connect to phone for netflix, this was disappointing - we paid over $900 for 2 nights and would have expected to ay least be able to watch netflix in bed. Breakfast was poor - not many choices at all considering it replaces a buffet. Toast is difficult to get wrong but they did it! Yasyed like it was toasted the day before and left in a very dry room overnight! Overall i wouldnt class this as a 5* - jist enjoy it from the outside

It was really fast and the services were good! I felt that it was worth for the money and did not expect such services for a relatively cheap pricing. I would like to go again if possible. Only slight issue (but understandable) is that due to the covid situation, lesset staff are on duty so sometimes when you call the service desk, it takes a while for someone to attend to you.

Helpful staff. Flexible with refund of second night once covid negative test result received.

a little over-priced for a standard room, I tot I was in a slightly nicely decorated budget hotel, but the price was like a 4-star/5-star hotel