Snapdragon Stadium Tours

OK...The folks we spoke to on the phone to request early check in were great. Friendly and helpful. The staff at the front desk when were checking in - not so much. There were 2 people behind the counter when we got there and neither one of them greeted us. The man who helped us was not very welcoming and when we asked him where to park - which BTW they never mentioned - and told where we did park temporarily - he looked outraged. Not a great start. That being said - the hotel is cool looking and was very nice. Decorated beautifully. Clean room which is the most important thing. My main complaint is with the city too. The room was pre-paid before we got there. Checking out I was told we had a $70.+ charge. I knew $46.00 was for self parking - annoying but expected. The extra $30+? An almost $18.00 'amenities fee' What??? Are you charging me extra for soap? towels? Sheets? Come on. Then SD charges all kinds of taxes - a historic district tax. Please SD. You make me not want to come back. Which honestly for me was pretty much always the case.

The property is conveniently located in central IB. And while other rooms looked like they would be comfortable our room was located across from where the garbage is dumped and the washer and dryer. I messaged the property manager right away and sent photos of the overflowing garbage. I asked to be moved to another room. They said that was not possible. They did say they would give me a 10% refund on my stay. They never honored this. This level of garbage certainly attracts rats. Who wants this right outside their door? I gave them feedback that this particular room should not be rented out as a guest room because of the garbage and noise from the washer and dryer running.