“There were few minor niggles that detracted from the experience. First was being told that I was in a smoking room and having to pay for an upgrade to be in a non smoking room. Then I woke up in the morning and found that there were no towels or bath mates or handtowels in my room. On both the 2nd and 3rd night my room keycard did not work and I had to go downstairs to have it exchanged. The restaurant staff twice forgot to put out knives with the other cutlery..which makes buttering toast……
“Dear Four Seasons Jakarta Management Team,
I am writing to formally express my disappointment regarding a highly unacceptable experience during our recent stay at your hotel.
I chose Four Seasons Jakarta specifically to celebrate my parents’ anniversary, expecting a memorable and comfortable experience that reflects the reputation of your brand. Unfortunately, what occurred was deeply disappointing and frankly unacceptable for a hotel of this standard.
When my……