“Rude staff at front desk for my evening check in. I was not aware that the hours of the 24/7 airport shuttle service were changed and had to make last minute arrangements for a ride to my early morning flight. I did not sleep well due to the unfriendly greeting and scrambling to figure out my ride. The morning front desk staff was friendly and explained the policy change to me politely. I have stayed here before, but this experience is making me consider a different hotel for my next trip.”
“Rude staff at front desk for my evening check in. I was not aware that the hours of the 24/7 airport shuttle service were changed and had to make last minute arrangements for a ride to my early morning flight. I did not sleep well due to the unfriendly greeting and scrambling to figure out my ride. The morning front desk staff was friendly and explained the policy change to me politely. I have stayed here before, but this experience is making me consider a different hotel for my next trip.”
Sara