South Riding Residences

"Previously, I frequented Embassy Suites properties because they were ideal for the business traveler. This is the first time I've been back more recently it has gone downhill. Although the suites are still spacious, they looked a little worn and dated. Room housekeeping was adequate, though they didn't take out the trash that was full of discarded food and paper plates. Staff was helpful, especially Patrick at the front desk. Biggest complaint was in the common areas. Breakfast buffet items was lukewarm. Often no more "real" dishes and glasses, just paper and plastic. The utensils were stored in containers eating side up and hundreds of of people were dipping their hands in them to grab forks spoons, etc. touching surfaces that would eventually enter others mouths. There also was no control to prevent non guest from mooching from the buffet as I saw people entering from outside in the morning and heading to the breakfast area. Embassy Suites still hosts a manager's reception but, again contrary to the past, everything served in plastic and paper plates. Only snacks were popcorn and chips. Common areas were left dirty for hours at the time, including the bathroom. The water fountain did not work. The pool was very cloudy. Admittedly we stayed into the holiday weekend, but the property was overrun with loud, noisy, uncontrolled children, which did not make the place conducive for us who were trying to work. I probably would not stay again."

"Everything was good, except for a few things. The fire alarm went on early in the morning, so I had to leave my room. I found it odd that all the buildings in the neighbourhood was connected to the same alarm system. If one alarm went on, all the buildings were alarmed, which was really strange. The breakfast was also just okay, nothing special. And the parking lot was not in the hotel building just cross the street and the price was not included "

"very clean and organized"

"Waited 45 minutes for airport shuttle during which time I saw all other local hotels 2-3 times. Otherwise all good Nice modern hotel. Clean efficient staff if a little imprrsonal. Good value"

"Beautiful hotel the staff were very friendly and hospitable we thoroughly enjoyed our stay and the spa area was lovely and the food at Entyse was great I would absolutely stay there again 😊"

"Beautiful hotel, very modern "

"Clean room , nice bed, good price and location"

"Breakfast choices were good. Room was clean. Difficult to understand the staff at the front desk."

"Clean room"