“We checked in and got our keys. When we got to the room it was a mess. The room was never cleaned. I called down to the office and she told me to take pictures and bring them down. I did that but the front desk lady said that there was nothing she could do.... That I would have to talk to a manager the following Tuesday. I still haven't got ahold of the manager and I have been calling everyday for a week now!”
“My stay was comfortable and the room was clean, quiet, and well‑kept throughout my visit. I want to give a special thank‑you to Raj — his professionalism, kindness, and attention to detail made the experience even better. He went out of his way to make sure everything was taken care of, and I truly appreciated it.”