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"Friendly helpful staff. Kids loved the basketball court."

"Coffee was empty in morning. There was a fancy cappuccino coffee maker in the kitchen that took credits, but there were no instructions on how to use it or where to get credits, so it was worthless. Don’t get rooms on the main entrance side. The windows are very thin ….on both Friday and Saturday nights, there were late arriving teenagers for a soccer tournament, yelling and screaming late into the night, hotel management did nothing. This hotel needs nighttime Security on the weekends. The side door in the parking lot was unlocked all the time which was a security issue. The blanket on the bed was paper thin and there were no others to be had. There should be made service every day you shouldn’t have to ask for it. Like everywhere else service and quality is going downhill. I would not stay here again."

"Clean room, breakfast was hot and staff were friendly. "

"The stay was pretty good. Buffet was what you’d expect. Not worth the $23 price tag though. And the lights in the bedroom didn’t work. But, the room and facilities were clean and the staff friendly. "

"Property was very nice and clean. Will stay here again."

"Upon arriving to this property on 04/17/2026, a 7 hour drive we were informed about a fire that took place on 03/10/2026 the day we booked. Unsure as to how we were still able to book we were called a couple of hours before getting to our destination. There were two representatives behind the desk who were rude including the manager who got on the phone advising that she’d cancel the hotel reservation that was already canceled due to not being informed about a fire that took place a month ago. Upon my last day, there were workers working on the hotel room next to the one I occupied and upon walking out on the balcony the worker advised to open the door, that’s when someone else came inside the hotel room and started prepping for paint with thick blankets on the steps while my family was occupying the hotel room. There was a baby that had to be carried down the steps and we were afraid we would fall on the steps because of the blankets. I called and spoke with someone from corporate number who started a claim but I have yet to hear back. I will be contacting corporate again as I have pictures of the worker in the hotel room. That was in fact an invasion of privacy, that was at 9:00am in the morning and per policy check out is at 11am and I felt as if we were forced to leave. Let’s also add the fact that we never received clean towels. This was my first time in Ohio and I honestly would NOT recommend Sonesta suites to anyone traveling to the Sharonville area."

"This was great location with kids!!!! Hotel was clean and safe."

"Clean room and bed sheets helpful front desk attendant. Basic hotel. It was fine and sort of cheap."

"Hot tub was out of order, no hand lotion in the rooms just bar soap and dispensers in the shower for shampoo, rinse and body wash. A little disappointed for the price as well as no bottled water in the rooms. Nothing that I was used to when reserving a nice hotel."