Ratings based on 877 Verified Reviews

3.9 out of 5
82% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Missouri

hotel great location near mall and many businesses

Posted Oct 10, 2017
Pros: friendly and helpful staff. Kitchenette, plenty of storage area in room
Cons: cleanliness, room stocked with kitchen items or offered at check in.
Location: great location- near mall and close to major hwy 65 and 60 expressway. near restaurants and many businesses
Staff were very friendly and helpful. requested room on lower level.Room was next to extended stay people who had been there a year. Room had been refurbished according to staff. Room was dark and dirty. broken leg on chair made it unusable.Wheel off bed leg had made the bed tipping down and to one side. Dried food chunks under couch cushion. Room had kitchenette but no pots pans or utensils. After a night and day there we asked if maybe they had a pan we could use. We were then given a kit that had everything we could need for the kitchen. Great but would have been nice to have had that the first night or been accessible in the room. Staff warned to lock up cars as they had recently had break ins in the area. Poor lighting in the rear parking area made conditions a bit scary. All in all we had a decent stay but would not go back. Ice machines were a long distance away in front office and not easily accessible.
4 out of 5
Recommended
for Everyone
by A verified traveler

Unique

Posted Oct 8, 2017
The room was spacious, but a little dated. Location was a little difficult to find, but quaint and unique.
5 out of 5
Recommended
for Everyone
by A verified traveler from rolla, mo

Hats off to staff!

Posted Sep 25, 2017
Checked in to a newly remodeled room, very nice very comfortable. Television was not working properly and the awesome staff upgraded us to a penthouse room. Helped make my daughters birthday a great weekend! Thank you
Comment from Hotel Management
Sep 29, 2017 by Lora V., Hotel Management
Thank you for your inspiring words. I'm sorry about the issues you had with the TV but I'm glad we were able to resolve it efficiently so you could enjoy the rest of your stay. I hope you will come back the next time you travel to the area.
1 out of 5
by A verified traveler from st louis missouri

Too good to be true.

Posted Sep 24, 2017
The hotel staff was not up front when I needed to check in I kept pressing the bell o even called the hotel phone number no one answered after about 20-25 min someone came up front . When I booked with Expedia I chose king suite with side bed because there was three of us the rooom only came with king , the room had an empty area where the couch was supposed to be at but it was already 11:50 when we got into the room we were Tired and exhausted to even complain so we slept the next morning there was ticks on the bed! I got bit on my arm I wanted to complain when I checked out but again no one was in the front desk and I had to leave since I had to make a drive that morning. I would not recommend anyone to stay here. I'm pretty sure they were baby ticks or fleas they hopped fast when I was going to kill the one on my arm. I can't remember my room I believe it was 811 or 711
5 out of 5
Recommended
for Everyone
by A verified traveler from Baker City, OR

Wonderful location.

Posted Sep 20, 2017
I spent an eight night stay and couldn't be happier with this hotel. The spacious room, the full kitchen, the private entrance, cozy courtyard, and walking distance from several places to eat. I wish all hotels could be like this.
Comment from Hotel Management
Sep 22, 2017 by Lora, Hotel Management
Dear Bonnie, I'm so glad yo enjoyed your stay here. We are currently remodeling and updating our rooms and would love to have you come back and see our progress the next time you travel to the area. Thanks for your feedback and positive words of encouragement!
2 out of 5
by A verified traveler

Posted Sep 19, 2017
Outside the door was dried up cigarette buds & trash . The refrigerator didn't work, & there we stains on the bed sheets
Comment from Hotel Management
Sep 22, 2017 by Lora, Hotel Management
I'm so sorry about the issues you had during your stay. I will address them immediately. Thanks for your feedback and bringing this to my attention.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 15, 2017
There was only one thing that I didn't like is if u are a local with in 50 miles they have to call the manager and get approval for it.
Comment from Hotel Management
Sep 25, 2017 by Lora V., Hotel Management
I apologize for the inconvenience of this policy. However, the reason we enforce this is to minimize illicit activities at our property and maximize the safety and security for our legitimate guests.
4 out of 5
Recommended
for Everyone
by A verified traveler from Boise, Id

Springfield Arbor Suites at the Mall

Posted Sep 15, 2017
Pros: Convenient to my work site. Quiet for good night sleep.
Cons: Nothing to note
Location: i was there for a very short stay - so just work and rest. Did make a side drive through Branson but not time to stop.
The only negative thing was trying to find it nestled behind the strip mall. Otherwise a great stay for my short business trip. Quiet, easy to use WiFi.
Comment from Hotel Management
Sep 15, 2017 by Lora V., Hotel Management
Thank you for your feedback. I'm glad you enjoyed your stay and hope you will come back the next time you travel to the area.
5 out of 5
Recommended
for Everyone
by A verified traveler from Minnesota

Great value

Posted Sep 11, 2017
Everything I needed for a short stay. Spacious and comfortable.
Comment from Hotel Management
Sep 11, 2017 by Lora V., Hotel Management
Thank you for your feedback. We hope to see you again in the future!
1 out of 5
by A verified traveler from Missouri

The night manager

Posted Aug 24, 2017
Gave my room away because of late arrival. Then said had a room but wouldn't give the same rate. Then said my card was "no good". My bank said it was never put thru. Rude person male not sure name