Hoteles con piscina en St Albans

“Our room was clean on the surface but we turned the lights off before we turned the sheets down. When I woke the next morning the sheets had not been changed. they had a large stain where someone had urinated. I was extremely upset. We took a picture and I went to the desk and showed it. They were apologetic and sent someone to change both beds. We come to Charleston, WV several times a year to visit our grandchild. The location of your hotel is great for us but we will probably not stay there...

“The room provided was filthy. There was urine stains on the floor in the bathroom. Only 2 bath towels provided for 2 adults and 2 children. No hand or face towels. The front desk was contacted and they provided another room which was satisfactory. ”

“La atención al cliente fue buena , pero el elevador huele mal todo el tiempo , las sillas del restaurante están sucias , algunas cosas tienen que ser renovadas ”

“Didn’t have breakfast there. The building needs updating. ”

“Did not like the breakfast.”