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Hotel is pretty central located to a big shopping mall and a tourist attraction. The Chinese Tang restaurant serves good Chinese food .
Hotel is nice but desperately needs a renovation for a 5 star hotel. Reception staff were great as well as Pak Bagus and Pak Eko at concierge who coordinated all multiple requests and provided a personal touch by confirming everything via WhatsApp prior to our stay. Had a lot of issues with housekeeping ...
I am a business traveler and my reason to come to Surabaya is for an important meeting at the Port of Tanjung Perak. I chose Ibis Rajawali because it is close to my location of meeting. For the hotel rate, I was pleasantly surprised at the facilities in the room. Internet access was also available ...
HOtel is nice, breakfast is good. Like the marble dressing table, n the chairs.. looks classy. Will want to stay in this hotel again if back in surabaya
Hotel was clean and nicely-designed. Location was quite decent, easy to access many major places. Room was clean and neat. Traffic noise might get a little loud on lower floors, facing the main road. Staff was helpful and tried their best to help with directions, etc. Overall quite decent, although ...
The staff was extremely helpful and friendly. The manager would greet everybody at breakfast and talk with them. The lobby was spacious and comfortable. I spent one morning there working on my computer.
The hotel keeps their old spacy room which made my mother be able to stay comfortably since my mother is using wheel chair. The bed is wide and comfortable. The shower room is also spacy and the shower head is easy to be used. However, the elevator is a little small, so it was a bit difficult for ...
Bfast menu can be better. Otherwise a good Hotel located centre to teh city. Excellent pool and rooms were clean and tidy.
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