Toluca Vacations from $511

Clean room and courteous staff

Over all the place was clean and the room was nice. Main complaint is the rooms are paper thin. You can hear every conversation that is happening on that floor.

It was a good place to stay

Not enough pool side seating. Hot tub out of order. Water on pool cloudy. Chilly on pool area. Bar closed due to ill bartender. I would think a manager could fill in. Ran out of towels at pool.

As with most hotels, when they see you booked with a third party, they stick you in the furtherest room away from the front desk, highest floor, end of the hall. The suite was less space than what the internet indicated, although there were no pictures of the seating area anywhere on the net. The separate tv room had 2 older style chairs that were less than comfortable. I asked if I could pay for an upgrade to a room with at least a couch, they said since we booked on Expedia, they could not upgrade us, even if we paid. The property was very nice, but is showing signs of wear and tear. Hotel staff was nice but not willing to facilitate any upgrade. The breakfast was descent. Overall. Our stay would have probably been better with a nicer room.