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Aroma Tulum

Photo gallery for Aroma Tulum

Featured Image
Pool
Pool
Outdoor Pool
Premium bedding, down comforters, in-room safe, individually decorated

Overview of Aroma Tulum

Aroma Tulum

3 out of 5

3.9/5 Good

Guests rated this property 4.2/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Air conditioning
  • Bar
  • Room service

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment
  • Social distancing
Calle Mercurio Poniente 21, Tulum, QROO, 77780

Explore the area

  • Popular LocationDos Aguas Park10 min walk
  • Popular LocationCenote Crystal3 min drive
  • AirportTulum, Quintana Roo (TUY)6 min drive
  • Popular LocationLas Palmas Public Beach7 min drive

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About this area

Tulum

Located in Tulum, Aroma Tulum is in the city center and near the beach. Tulum Mayan Ruins is a notable landmark, and the area's natural beauty can be seen at Tulum National Park and Tulum Beach. Tulum Monkey Sanctuary and LabnaHa Ecopark Adventures are also worth visiting.
Visit our Tulum travel guideOpens in a new window
Map

What's nearby

  • Dos Aguas Park - 10 min walk
  • Cenote Crystal - 3 min drive
  • Las Palmas Public Beach - 7 min drive
  • SFER IK - 7 min drive
  • Playa Paraiso - 7 min drive

Restaurants

  • Los Aguachiles Tulum — 2 min walk
  • El Camello Jr — 3 min walk
  • La Barracuda — 4 min walk
  • Burrito Amor — 4 min walk
  • Humo — 5 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 106 min drive

About this property

Aroma Tulum

3-star Tulum hotel in Tulum City Center, near Tulum National Park
Along with a poolside bar, this hotel has a rooftop terrace and coffee/tea in a common area. Free self-serve breakfast and free WiFi in public areas are also provided. Other amenities include 24-hour room service, free use of bicycles, and concierge services. All 11 individually decorated rooms feature free WiFi and 24-hour room service. For entertainment, Smart TVs come with cable channels, and guests can also appreciate comforts like premium bedding and down comforters.
Aroma Tulum offers 11 air-conditioned accommodations with safes and complimentary bottled water. These individually decorated and furnished accommodations include desks. Beds feature down comforters and premium bedding. Smart televisions come with premium cable channels.

Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include ceiling fans and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include complimentary bicycles.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking within 16 ft
  • Street parking available

Food and drink

  • Free self-serve breakfast available daily 8:30 AM–11:30 AM
  • 1 poolside bar
  • 24-hour room service
  • Coffee/tea in common area(s)

Things to do

  • Free bicycle rentals

Family friendly

  • Rollaway/extra beds (surcharge)

Conveniences

  • Front-desk safe
  • No elevators
  • Water dispenser

Guest services

  • Concierge services
  • Daily housekeeping
  • Front desk (limited hours)
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance

Languages spoken

  • English
  • Spanish

Outdoors

  • Pool sun loungers
  • Rooftop terrace

More

  • Designated smoking areas
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Down comforter
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Shower
  • Towels

Entertainment

  • Cable channels
  • Premium channels
  • Smart TV

Food and drink

  • Free bottled water

More

  • Desk
  • Guidebooks/recommendations
  • Individually decorated
  • Individually furnished
  • Local maps
  • Safe
  • Window screens

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3 star
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Guest rating 3.5+
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Policies

Check-in

Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out

Special check-in instructions

The front desk is open daily from noon - 6:00 PM
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation
Guests will receive an email 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! One child 11 years old or younger stays free when using existing bedding
Rollaway/extra beds are available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

    A damage deposit of MXN 1600 will be collected before check-in.
  • Resort fee: MXN 98.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Rollaway beds are available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host; the provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The guestrooms and property amenities at this property are not accessible to wheelchairs at this time.

We should mention

One child 11 years old or younger stays free when occupying the parent or guardian's room, using existing bedding

Frequently asked questions

Overall score and ratings

3.9

Good

Rating 5 - Excellent. 38 out of 71 reviews
5 - Excellent 54%
Rating 4 - Good. 11 out of 71 reviews
4 - Good 15%
Rating 3 - Okay. 8 out of 71 reviews
3 - Okay 11%
Rating 2 - Poor. 6 out of 71 reviews
2 - Poor 8%
Rating 1 - Terrible. 8 out of 71 reviews
1 - Terrible 11%

4.2/5

Cleanliness

4.2/5

Staff & service

3.6/5

Amenities

4.1/5

Property conditions & facilities
Write a review

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and responsive. The food was amazing and over all had a great experience. We enjoyed our stay here and would love to comeback.
Stayed 2 nights in Oct 2021

4/5 Good

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at Aroma. Very clean, nice staff and breakfast, very close to lots of little stores, restaurants and bars. The only thing that wasn't ideal for us was the absence of hot water when we wanted to take a shower. Otherwise everything was great.
Stayed 1 night in Oct 2021

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location, great food/breakfast, room was very spacious; Staff was very welcoming and friendly. The only thing the internet was a little slow at times. But overall a 10.
Stayed 2 nights in Sep 2021

5/5 Excellent

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the place and the staff
Stayed 1 night in Jul 2021

5/5 Excellent

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was awesome, the staff are very friendly, they treat you very good, the food wich is the breakfast that comes included with the room was also good. Rooms are beautiful, is like a piece of nature right in your room, i loved everything about this hotel, honestly i dont have nothing negative to say about it.
Stayed 2 nights in Jun 2021