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Aroma Tulum

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Exclusive Suite, Private Pool | Interior
Outdoor pool, sun loungers
Outdoor pool, sun loungers
Outdoor pool, sun loungers
Exclusive Suite, Private Pool | Premium bedding, down comforters, in-room safe, individually decorated

Overview of Aroma Tulum

Aroma Tulum

3.0 star property

7.8/10 Good

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Air conditioning
  • Bar
  • Room service
Map
Calle Mercurio Poniente 21, Tulum, QROO, 77780

Explore the area

  • Popular LocationHospital de Tulum5 min walk
  • Popular LocationCenote Crystal3 min drive
  • AirportTulum, Quintana Roo (TUY)6 min drive
  • Popular LocationTemple of Doom10 min drive

Room options

About this area

Tulum

Located near the beach, Aroma Tulum is in Tulum City Center, a neighborhood in Tulum. Cenote Crystal and Cenote Calavera are worth checking out if an activity is on the agenda, while those looking for area attractions can visit LabnaHa Ecopark Adventures and Xel-Há Park.

What's nearby

  • Hospital de Tulum - 5 min walk
  • Cenote Crystal - 3 min drive
  • Las Palmas Public Beach - 7 min drive
  • Playa Paraiso - 7 min drive
  • Temple of Doom - 10 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 106 min drive

Restaurants

  • Los Aguachiles Tulum - 3 min walk
  • La Barracuda - 4 min walk
  • Manglar - 4 min walk
  • Burrito Amor - 4 min walk
  • El Tacoqueto - 5 min walk

About this property

Aroma Tulum

3-star hotel located in Tulum City Center
Consider a stay at Aroma Tulum and take advantage of free self-serve breakfast, a poolside bar, and a rooftop terrace. Stay connected with free in-room WiFi.
You'll also find perks like:
  • An outdoor pool with sun loungers
  • Bike rentals, express check-out, and a front desk safe
  • Multilingual staff, a TV in the lobby, and tour/ticket assistance
  • Concierge services, luggage storage, and a porter/bellhop
  • Guest reviews give top marks for the helpful staff
Room features
All 11 individually furnished rooms offer thoughtful touches such as premium bedding and air conditioning, as well as amenities like free WiFi and safes.
More conveniences in all rooms include:
  • Down comforters and rollaway/extra beds (surcharge)
  • Bathrooms with showers and free toiletries
  • Smart TVs with premium channels
  • Wardrobes/closets, ceiling fans, and daily housekeeping

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking within 16 feet
  • Street parking available

Food and drink

  • Free self-serve breakfast available daily
  • A poolside bar
  • Coffee and tea in common areas

Things to do

  • Bicycle rentals
  • Outdoor pool
  • TV in common areas

Family friendly

  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • Guidebooks
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Daily housekeeping
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Pool loungers
  • Rooftop terrace

Accessibility

  • No elevator

More

  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower only
  • Towels

Entertainment

  • Smart TV with premium cable channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Individual decor
  • Individual furnishings
  • Safe
  • Window screens

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - 8:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

The front desk is open daily from noon - 8:00 PM
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child per adult, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

    A damage deposit of MXN 1600 will be collected before check-in.
  • Resort fee: MXN 98.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Rollaway beds are available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Long-term renters welcome
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and window guards
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The guestrooms and property amenities at this property are not accessible to wheelchairs at this time.

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Frequently asked questions

Does Aroma Tulum have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Aroma Tulum?

As of Feb 5, 2023, prices found for a 1-night stay for 2 adults at Aroma Tulum on Mar 5, 2023 start from $101.55, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Aroma Tulum pet-friendly?

No, pets are not allowed at this property.

How much is parking at Aroma Tulum?

There is free parking nearby.

What time is check-in at Aroma Tulum?

Check-in is from 3:00 PM - 8:00 PM. Late check-in is available during limited hours.

What time is check-out at Aroma Tulum?

Check-out is at noon.

Where is Aroma Tulum located?

Located in Tulum City Center, this hotel is within a 10-minute walk of Hospital de Tulum and Dos Aguas Park. Cenote Calavera and Temple of Doom are also within 2 mi (3 km).

Can I cancel my reservation for free at Aroma Tulum and receive a full refund?

Yes, Aroma Tulum offers free cancellation on select room rates, because flexibility matters! Please refer to Aroma Tulum cancellation policy on our site for more details about any exclusions or requirements.

Reviews

7.8

Good

Rating 10 - Excellent. 44 out of 81 reviews" "
" "10 - Excellent 54%
Rating 8 - Good. 13 out of 81 reviews" "
" "8 - Good 16%
Rating 6 - Okay. 8 out of 81 reviews" "
" "6 - Okay 10%
Rating 4 - Poor. 6 out of 81 reviews" "
" "4 - Poor 7%
Rating 2 - Terrible. 10 out of 81 reviews" "
" "2 - Terrible 12%

8.5/10

Cleanliness

8.4/10

Staff & service

7.5/10

Amenities

8.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kurt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2022

10/10 Excellent

Ana

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay
Stayed 7 nights in Feb 2022

10/10 Excellent

Victoria

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool vibes, walk around and find things to do and eat, friendly staff, close to la zona hotelera, any questions feel free to ask staff they’ll help
Stayed 4 nights in Feb 2022

10/10 Excellent

Fernando

Stayed 2 nights in Jan 2022

2/10 Terrible

Eledir

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing and will never return
I was very disappointed due to many things; - bathroom with a bad small ( even after complaints); only 1 amenities for 4 days stay; breakfast with 3 toast +soluble coffee + few slices of fruits+ 1 spoon of yogurt with cereal ; sheets was excellent at first day but changed to a poor one in others ( even though we didn’t request to change due to environmental protection) and last the bicycles were rusty and I got injuries for one of them, not mentioning they have only 4 to he entire hotel ( we had to rent ours); rooms are totally dark with black painting and not good ventilation … sorry but to be boutique they need to improve a lot ! :(
Stayed 4 nights in Jan 2022

10/10 Excellent

Loriann

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We thoroughly enjoyed our stay. We felt safe and it was quite homey
Stayed 3 nights in Dec 2021

10/10 Excellent

Siomara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and responsive. The food was amazing and over all had a great experience. We enjoyed our stay here and would love to comeback.
Stayed 2 nights in Oct 2021

2/10 Terrible

Candace

Stayed 5 nights in Oct 2021

8/10 Good

Behafarin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at Aroma. Very clean, nice staff and breakfast, very close to lots of little stores, restaurants and bars. The only thing that wasn't ideal for us was the absence of hot water when we wanted to take a shower. Otherwise everything was great.
Stayed 1 night in Oct 2021

10/10 Excellent

alain

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location, great food/breakfast, room was very spacious; Staff was very welcoming and friendly. The only thing the internet was a little slow at times. But overall a 10.
Stayed 2 nights in Sep 2021