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Overview of Encantada Tulum

Photo gallery

Featured Image
Private beach, sun loungers, beach umbrellas, beach towels
Private beach, sun loungers, beach umbrellas, beach towels
Private beach, sun loungers, beach umbrellas, beach towels
Terrace/Patio
VIP Access

Encantada Tulum

4 out of 5

4.9/5 Exceptional

Guests rated this property 5.0/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Breakfast included
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays

Explore the area

    Popular LocationTulum Beach1 min walk
    Popular LocationPlaya Akun7 min drive
    Popular LocationSFER IK17 min drive
    AirportTulum, Quintana Roo (TUY)30 min drive

Choose dates to view prices

Garden View

3.8/5 guest room rating
  • 753 sq ft
  • Sleeps 2
  • 1 King Bed

Beach Front Upper

5/5 guest room rating
  • 753 sq ft
  • Beach view
  • Sleeps 2
  • 1 King Bed

Beach Front Lower

5/5 guest room rating
  • 753 sq ft
  • Beach view
  • Sleeps 2
  • 1 King Bed

Ocean View

5/5 guest room rating
  • 753 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

About this area

Tulum

Located in Tulum, Encantada Tulum is on a private beach. Tulum Mayan Ruins is a notable landmark, and the area's natural beauty can be seen at Sian Ka'an Biosphere Reserve and Tulum Beach. Tulum Monkey Sanctuary and LabnaHa Ecopark Adventures are also worth visiting. Discover the area's water adventures with kayaking and scuba diving nearby, or enjoy the great outdoors with ziplining and hiking/biking trails.
Popular Location

What's nearby

  • Tulum Beach - 1 min walk
  • Playa Akun - 7 min drive
  • SFER IK - 17 min drive
  • Las Palmas Public Beach - 23 min drive
  • Cenote Crystal - 31 min drive

Restaurants

  • Encantada Restaurant — 1 min walk
  • NÜ Tulum — 1 min walk
  • Casa Banana — 15 min walk
  • La Eufemia — 17 min walk
  • Hartwood — 19 min walk

About this property

Encantada Tulum

Beachfront resort with relaxing spa services
At Encantada Tulum, hit the private beach, dine onsite at Encantada Restaurant, or enjoy a drink at one of the resort's 2 bars/lounges. All 8 rooms provide free WiFi, furnished balconies, and room service. Premium bedding, rainfall showerheads, and free bottled water are among the other amenities available to guests.
Encantada Tulum offers 8 air-conditioned accommodations with safes and complimentary bottled water. Rooms open to furnished balconies. Beds feature premium bedding. Guests can surf the web using the complimentary wireless Internet access. Bathrooms include showers with rainfall showerheads, bathrobes, and complimentary toiletries. Housekeeping is offered daily and hair dryers can be requested.
Recreational amenities at the resort include a private beach.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages and facials.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Enhanced food service safety measures are in place
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Area shuttle (surcharge)

Food and drink

  • Free continental breakfast available daily 6 AM–noon
  • 2 restaurants and 2 coffee shops
  • 2 bars/lounges
  • Room service available
  • Coffee/tea in common area(s)

Things to do

  • Bicycle rentals
  • Snorkeling
  • Spa services
  • Surfing/boogie boarding

Family friendly

  • Snack bar/deli

Conveniences

  • Front-desk safe
  • No elevators
  • Water dispenser

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Languages spoken

  • English
  • Spanish

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Private beachfront location
  • Terrace

Spa

  • Facials
  • Massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking

More

  • Beach towels
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Ceiling fan
  • Fan
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer (on request)
  • Rainfall showerhead
  • Shower

Food and drink

  • Free bottled water

Outdoor space

  • Furnished balcony

More

  • Safe

Policies

Check-in

Check-in from 3:00 PM - 5:30 AM
Late check-in subject to availability
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out

Special check-in instructions

If you are planning to arrive after 5:30 AM please contact the property in advance using the information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children 12 and younger are not allowed at this property; All guests older than 12 are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards; cash is not accepted

We should mention

Children 12 years old and younger are not permitted at this property
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Encantada Tulum Hotel
Encantada Hotel
Encantada Tulum Resort
Encantada Tulum Tulum
Encantada Tulum Resort
Encantada Tulum Resort Tulum

Frequently asked questions

4.9
Exceptional
Rating 5 - Excellent. 46 out of 49 reviews
5 - Excellent 94%
Rating 4 - Good. 3 out of 49 reviews
4 - Good 6%
Rating 3 - Okay. 0 out of 49 reviews
3 - Okay 0%
Rating 2 - Poor. 0 out of 49 reviews
2 - Poor 0%
Rating 1 - Terrible. 0 out of 49 reviews
1 - Terrible 0%

5.0/5

Cleanliness

5.0/5

Staff & service

4.8/5

Amenities

5.0/5

Property conditions & facilities

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing location, rooms and service!
Stayed 3 nights in Apr 2021

5/5 Excellent

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Encantada exceeded our expectations. The staff, location and experience were above and beyond. We have been fortunate enough to travel extensively and consider this one of our best and favorites. We are steps from the beach and can walk, shop and eat in town. The location is perfect for access to everything that Tulum has to offer, yet completely tranquil. The food at the hotel was fresh, healthy and delicious. Loved all of the local fare as well. Everything from sexy beautiful restaurants to a local food courts. The staff was exceptional and not only treated us like family, they seemed to anticipate our needs as well. Truly a once in a lifetime experience. We booked out next visit before we left. From riding bikes to town, to all day excursions and amazing massages on the beach. Don’t miss this gem of a hotel, amazing staff in the sexy, bohemian town of Tulum. You will not regret your time at Encantada.
Stayed 8 nights in Feb 2021

5/5 Excellent

Stayed 4 nights in Feb 2021

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Little Gem
Beautiful property in a great location.
Stayed 1 night in Jan 2021

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2020