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Reviews of Granville Island Hotel

3.5 out of 5
Granville Island Hotel
1253 Johnston St, Vancouver, BC
4.5
Wonderful
Rating 5 - Excellent. 606 out of 987 reviews
5 - Excellent 61%
Rating 4 - Good. 305 out of 987 reviews
4 - Good 31%
Rating 3 - Okay. 45 out of 987 reviews
3 - Okay 5%
Rating 2 - Poor. 25 out of 987 reviews
2 - Poor 3%
Rating 1 - Terrible. 6 out of 987 reviews
1 - Terrible 1%

4.7/5

Cleanliness

4.6/5

Staff & service

4.3/5

Amenities

4.4/5

Property conditions & facilities
Write a review

4/5 Good

Stayed 1 night in Apr 2021
Response from CLOUDEN on May 13, 2021
Thank you for your great review! We look forward to seeing you again!

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s unfortunate that the hotel was under COVID restrictions. However, they did their best, with room service breakfast available, for instance.
Stayed 8 nights in Apr 2021
Response from CLOUDEN on May 13, 2021
Thank you for being understanding during covid. Our goal is to make travel as safe for all guests and our staff as possible. We look forward to seeing you once the world is a little better! All the best

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2021
Response from CLOUDEN on May 13, 2021
Thank you for your great review! We look forward to seeing you again!

5/5 Excellent

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very special stay - we both live locally but wanted to stay in the hotel to mark the celebration of a special birthday. The hotel staff went over and above to provide us with a perfect room, wine & chocolates & made us feel very special. We will definitely be returning again soon.
Stayed 1 night in Apr 2021
Response from CLOUDEN on May 13, 2021
Thank you for allowing us to help make your birthday special. During COVID it is the special moments that make us feel all connected! Thanks for sharing your special day with us! See you again soon and look after yourself.

5/5 Excellent

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is situated perfectly/central to Granville, downtown, and everything the south end of Van has to offer. The staff were incredibly kind and professional. The room was very clean, well appointed, and had a wonderful view of the harbour.
Stayed 3 nights in Apr 2021

4/5 Good

Stayed 3 nights in Mar 2021
Response from CLOUDEN on May 13, 2021
Thank you for your great review! We look forward to seeing you again!

4/5 Good

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property in great location! So nice to grab breakfast from the market. Was in a room right beside the stairs to a bit loud but room was spacious and nice. Great service.
Stayed 1 night in Mar 2021

5/5 Excellent

Stayed 1 night in Mar 2021

3/5 Okay

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Great location. Room good. Bathroom tiny and no shower curtain.
Stayed 1 night in Mar 2021

4/5 Good

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Bike storage a bit of an inconvenience
Stayed 5 nights in Mar 2021

5/5 Excellent

Stayed 4 nights in Mar 2021

5/5 Excellent

Stayed 2 nights in Mar 2021

4/5 Good

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here (second visit to this hotel) for the location - as it was in between two neighborhoods we needed to be in. Hotel is well cared for, nothing over-the-top fancy but clean and has all you need, and restaurant on site was a great spot to relax in and also had take out coffee for our seawall morning walks. No daily maid service due to covid, but if we needed anything it was a quick phone call to the front desk and would appear.
Stayed 4 nights in Mar 2021

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2021

5/5 Excellent

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Room was in excellent condition, staff was cordial and very helpful. Good bed. Would recommend. We would come back here.
Stayed 1 night in Mar 2021

4/5 Good

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice waterview rooms! Good service and great staff. Will be back.
Stayed 1 night in Mar 2021

5/5 Excellent

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location, excellent customer service, quiet rooms. The staff went out of their way to make our stay exceptional.
Stayed 4 nights in Feb 2021

4/5 Good

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was a convenient location. Room was very spacious and our stay was comfortable.
Stayed 1 night in Feb 2021

5/5 Excellent

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a great place to stay. In the city but very quiet, awesome location. The staff are very accommodating, friendly and helpful. It was the second time we stayed there and we will definitely stay there again!
Stayed 4 nights in Feb 2021

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We live in Vancouver and can see our condo from this hotel. We go on little staycations once in a while If you are visiting Vancouver for a few days and want to have a fun walking or leisurely vacation then this is the place to stay. You are on Granville Island which is the most popular tourist destination for shopping in the city. Many really interesting one of a kind shops, huge food market full of vegetables, cheeses, meats, spices, gifts, fast food etc. All kinds of water rental activities from whale watching, jet boats, canoes, bbq boats, paddle boards, boat rentals etc. Great restaurants and beautiful views of the city. The hotel is very comfy, staff are very friendly and the Dockside restaurant is excellent. You can also take little ferry boats to about 10 different areas in the city. A day pass is around $16.00 which is such a great value
Stayed 1 night in Feb 2021

5/5 Excellent

Business traveler, Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right in the heart of Granville island on the water, such a nice little property! And little treats from a local pet store for the dog! So good! Will be back for sure!
Stayed 1 night in Feb 2021

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2021

5/5 Excellent

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place! Nice quiet location! Granville market and shops close by.
Stayed 3 nights in Feb 2021

4/5 Good

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great, nice hotel, only complaint was double beds, queen beds would be a great upgrade
Stayed 3 nights in Feb 2021

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had good covid procedures, and was very nice to stay at.
Stayed 1 night in Feb 2021

4/5 Good

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a good experience for staycation. There are hand sanitizers and social distancing measures throughout the hotel.
Stayed 1 night in Feb 2021

4/5 Good

Business traveler, Traveled with partner, Traveled with pets
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Location is perfect. Food at the restaurant was amazing. Unfortunately our room hadn't been cleaned, but the staff quickly got us a new room that didn't have the same water view, but was a bit bigger. Very nice staff.
Stayed 4 nights in Feb 2021

5/5 Excellent

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2021

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect weekend getaway.
The hotel was conveniently located. Walk to everything in Grandville island. Dockside restaurant has an amazing view of the water and food was amazing.
Stayed 1 night in Feb 2021

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place perfect location
Stayed 1 night in Feb 2021

4/5 Good

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Walking proximity to shops, restaurants and seawall walkway.
Stayed 3 nights in Jan 2021

4/5 Good

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view was terrific, overlooking the city ans Ocean. Lovely to stay right on Grandville Island. Room was clean but small. Everything was very clean and we felt safe. Couldn’t use the facilities bc of Covid so can’t comment. But the front desk staff was extremely friendly and accommodating. We received extra towels , coffee, bottled water etc. They made our stay so much more pleasant. Always nice to be greeted by a friendly face.
Stayed 3 nights in Jan 2021

3/5 Okay

Traveled with family
Liked: Cleanliness, staff & service
Room had a great view, and the convenience of the location can't be beat. Rooms could use a little updating, but overall a pleasant stay.
Stayed 2 nights in Jan 2021

4/5 Good

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021

5/5 Excellent

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is amazing; good cleanliness process in place during COVID
Stayed 1 night in Jan 2021

5/5 Excellent

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, very quiet. Steps from water. Fabulous views.
Stayed 4 nights in Jan 2021

5/5 Excellent

Business traveler, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly staff and amazing location!! Happy hour appies the best, top notch bartender
Stayed 1 night in Jan 2021

3/5 Okay

Stayed 1 night in Jan 2021

5/5 Excellent

Business traveler, Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Great service. We enjoyed our stay very much
Stayed 1 night in Jan 2021

4/5 Good

Stayed 1 night in Jan 2021

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was very good. Great property. Very clean and well maintained. Helpful staff. Thoughtful service. Very quiet. Wonderful location tucked away on Granville Island yet right downtown. Would stay again.
Stayed 3 nights in Jan 2021

5/5 Excellent

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great! Location, service, price, etc. Would stay again
Stayed 3 nights in Jan 2021

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent all around!!
Stayed 1 night in Dec 2020

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2020

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was great. Called to see how our stay was going. Due to covid there was no room service but a quick call and they brought whatever you required. The restaurant was takeout only but again friendly staff. The only thing is no menu in the room. All in all a good place to stay
Stayed 3 nights in Dec 2020

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2020

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The location was superb Lovely atmosphere Charming independent hotel Walking/cycling around false creek The artisan shops and market on Granville island delightful
Stayed 2 nights in Dec 2020

5/5 Excellent

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay, friendly and helpful staff. Thank you!
Stayed 1 night in Nov 2020