Hilton Vancouver Metrotown

Photo gallery for Hilton Vancouver Metrotown

Primary image
Seasonal outdoor pool
55-inch LCD TV with digital channels, TV, pay movies
Hypo-allergenic bedding, down comforters, in-room safe, desk
Hypo-allergenic bedding, down comforters, in-room safe, desk

Overview of Hilton Vancouver Metrotown

Hilton Vancouver Metrotown

4.0 star property

4.2/5 Very Good

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Pet friendly
  • Air conditioning
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Personal protective equipment
  • Social distancing
Map
6083 McKay Ave, Burnaby, BC, V5H2W7

Explore the area

  • Popular LocationCrystal Mall3 min walk
  • Popular LocationMetropolis at Metrotown10 min walk
  • Popular LocationSwangard Stadium18 min walk
  • AirportVancouver, BC (YVR-Vancouver Intl.)28 min drive

Choose dates to view prices

About this area

Burnaby

In the entertainment district, Hilton Vancouver Metrotown is in Metrotown, a neighborhood in Burnaby with good shopping. Capilano Suspension Bridge is a notable landmark, and travelers looking to shop may want to visit Metropolis at Metrotown and Granville Island Public Market. Looking to enjoy an event or a game? See what's going on at BC Place Stadium or Rogers Arena. Break out the clubs and hit the links with a golf course nearby, or seek out an adventure with hiking/biking trails. Guests appreciate the hotel's convenience to public transportation: Metrotown Station is 5 minutes by foot and Patterson Station is 9 minutes.

What's nearby

  • Crystal Mall - 3 min walk
  • Metropolis at Metrotown - 10 min walk
  • Swangard Stadium - 18 min walk
  • Deer Lake - 7 min drive
  • Burnaby Hospital - 7 min drive

Getting around

  • Metrotown Station - 5 min walk
  • Vancouver, BC (XEA-Vancouver Pacific Central Station) - 13 min drive
  • Vancouver Intl. Airport (YVR) - 28 min drive

Restaurants

  • Isami Sushi - 3 min walk
  • Dinesty Dumpling House - 3 min walk
  • Trattoria Burnaby - 4 min walk
  • Neptune Wonton Noodle - 4 min walk
  • Green Basil Thai - 4 min walk

About this property

Hilton Vancouver Metrotown

Eco-friendly Burnaby hotel in Metrotown, near Metropolis at Metrotown
Along with a restaurant, this hotel has a fitness center and a 24-hour business center. WiFi in public areas is free. Other amenities include a conference center, a spa tub, and self parking. Housekeeping is available on request.
Hilton Vancouver Metrotown offers 283 accommodations with safes and coffee/tea makers. Beds feature down comforters. 55-inch LCD televisions come with digital channels and pay movies. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers.

This Burnaby hotel provides complimentary wired Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Microwaves and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

A seasonal outdoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Awards and affiliations

Green / Sustainable Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Chinese (Mandarin), English, Filipino, French, German, Hindi, Italian, Japanese, Korean, Portuguese, Russian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Guest accommodations are accessible via mobile device
Social distancing measures in place

Safety measures

Temperature checks given to staff
Masks available
Masks are required at the property
Individually-wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: WiFi (CAD 0.00 per night), Free wired Internet
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 1-device limit

Parking and transportation

  • Covered self parking on site (CAD 19.00 per night; includes in/out privileges)
  • Electric car charging station on site
  • Wheelchair-accessible parking and van parking available
  • Height restrictions apply for onsite parking

Food and drink

  • Breakfast available for a fee: CAD 29 for adults and CAD 14.50 for children
  • 1 restaurant

Things to do

  • Designer stores
  • Fitness center
  • Seasonal outdoor pool
  • Shopping mall
  • Shopping
  • Spa tub

Family friendly

  • Free cribs/infant beds
  • Laundry facilities
  • Microwave (on request)
  • Refrigerator
  • Seasonal outdoor pool

Conveniences

  • Ballroom
  • Banquet hall
  • Elevator
  • Front-desk safe
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Free grocery shopping service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • Conference center (14477 square feet of space)
  • Meeting rooms - 6

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • Grab bar near toilet
  • In-room accessibility
  • Low-height counter and sink
  • Low-height view port in door
  • Raised toilet seat
  • Roll-in shower (select rooms)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas (fines apply)
  • Renovated entire property - April 2020

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down comforter
  • Free cribs/infant beds
  • Hypo-allergenic bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom

Entertainment

  • 55-inch LCD TV
  • Cable/satellite channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Microwave (on request)
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-friendly workspace
  • Mobile key entry
  • Phone
  • Safe
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 4:00 PM - anytime
Early check-in subject to availability
Early check-in fee: CAD 25
Minimum check-in age - 21

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out

Special check-in instructions

Guests must contact the property in advance for check-in instructions and smart lock details; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk, smart lock

Pets

Pets allowed for an extra charge of CAD 55.00 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 per room (up to 75 lbs)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for full breakfast: CAD 29 for adults and CAD 14.50 for children (approximately)
  • Fee for in-room wireless Internet: CAD 0.00 per night (rates may vary)
  • Covered self parking fee: CAD 19.00 per night (in/out privileges)
  • Pet fee: CAD 55.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in fee: CAD 25 (subject to availability)
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

The seasonal pool will be open from March to November
Pool access available from 7:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section); guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation
A car is not required for transportation to and from this property
Free WiFi in public areas has a 1-device limit
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Hilton Metrotown
Hilton Metrotown Vancouver
Hilton Vancouver Metrotown
Hilton Vancouver Metrotown Burnaby
Hilton Vancouver Metrotown Hotel
Hilton Vancouver Metrotown Hotel Burnaby
Metrotown Hilton
Metrotown Hilton Vancouver
Vancouver Hilton Metrotown
Vancouver Metrotown Hilton
Burnaby Hilton Metrotown
Hilton Burnaby
Hilton Hotel Burnaby
Hilton Vancouver Metrotown Hotel
Hilton Vancouver Metrotown Burnaby
Hilton Vancouver Metrotown Hotel Burnaby

Frequently asked questions

Overall score and ratings

4.2

Very Good

Rating 5 - Excellent. 488 out of 1002 reviews
5 - Excellent 49%
Rating 4 - Good. 358 out of 1002 reviews
4 - Good 36%
Rating 3 - Okay. 88 out of 1002 reviews
3 - Okay 9%
Rating 2 - Poor. 40 out of 1002 reviews
2 - Poor 4%
Rating 1 - Terrible. 28 out of 1002 reviews
1 - Terrible 3%

4.5/5

Cleanliness

4.4/5

Staff & service

4.1/5

Amenities

4.3/5

Property conditions & facilities

4.2/5

Eco-friendliness

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and very quiet.
Stayed 2 nights in Aug 2022

4/5 Good

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really appreciated the staff and the assistance with parking etc. Very centrally located.
Stayed 2 nights in Aug 2022

3/5 Okay

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
This hotel is in a very central area. Walking distance to good restaurants and shopping. The rooms are nice and spacious. The downside is the pool area. There is a small lap pool and a hot tub that wasnt on. Breakfast in the restaurant is $29:99 Canadian each.
Stayed 1 night in Jul 2022

1/5 Terrible

Traveled with group
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
There was no fridge or T.V remote inside the room. Staff was unhelpful with fixing this. Our room was supposed to come with a fridge, and they wouldn’t give us one, so our food went bad. The sheets also had a weird smell or something, and whatever it was made me sick. Check-in also took 3 hours because booking was not updated in hotel system, which was not our fault (Expedia did send them an email, hotel forgot to update or something). Despite this, staff was not understanding or helpful and dismissed us in a rude manner. We must have talked to so many front desk workers (about the fridge and other stuff) and only one guy was nice to us. They also took my unlocked phone and wallet to the back for like 10 minutes to check my reservation details, even though I expressed this would be uncomfortable for me. One guy just took my phone and left. I don’t like strangers looking through my phone in a back room. Overall, a bad experience. Please don’t stay here if you want good customer service or a relaxing time! It was so expensive and for what.
Stayed 2 nights in Jul 2022

3/5 Okay

Liked: Cleanliness
Disliked: Amenities
Fix your AC its hot
Stayed 1 night in Jul 2022