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Fairmont Empress

Photo gallery for Fairmont Empress

Primary image
Indoor pool
Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk

Overview of Fairmont Empress

UNESCO Sustainable Travel Pledge

Fairmont Empress

4.0 star property

4.4/5 Excellent

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Pool
  • Pet friendly
  • Air conditioning
  • Spa
  • Restaurant
  • Gym
Map
721 Government St, Victoria, BC, V8W1W5

Explore the area

  • Popular LocationRoyal BC Museum4 min walk
  • Popular LocationVictoria Harbour5 min walk
  • Popular LocationVictoria Clipper Ferry Terminal10 min walk
  • AirportVictoria, BC (YYJ-Victoria Intl.)33 min drive

Room options

About this area

Victoria

Located on the waterfront, Fairmont Empress is in Downtown Victoria neighborhood and is connected to the convention center. Maritime Museum of British Columbia and Chinatown are cultural highlights, and some of the area's activities can be experienced at Victoria Harbour and Victoria Golf Club. Traveling with kids? Don't miss Victoria Bug Zoo. Kayaking and water skiing offer great chances to get out on the surrounding water, or you can seek out an adventure with ecotours and hiking/biking trails nearby. Guests appreciate the hotel's central location.

What's nearby

  • Maritime Museum of British Columbia - 3 min walk
  • Victoria Bug Zoo - 3 min walk
  • Royal BC Museum - 4 min walk
  • Victoria Harbour - 5 min walk
  • Victoria Clipper Ferry Terminal - 10 min walk

Getting around

  • Victoria Intl. Airport (YYJ) - 33 min drive

Restaurants

  • Frankie's Modern Diner - 2 min walk
  • Catalano Restaurant & Cicchetti Bar - 3 min walk
  • Ebizō Sushi - 3 min walk
  • Browns Social House - 4 min walk
  • Noodlebox - 4 min walk

About this property

Fairmont Empress

4-star eco-friendly hotel revitalized in 2017 and located in the heart of Downtown Victoria
Fairmont Empress is located close to Victoria Harbour, and provides a roundtrip airport shuttle, a terrace, and shopping on site. Treat yourself to a Swedish massage, aromatherapy, or a manicure/pedicure at Willow Stream Spa, the onsite spa. Enjoy American cuisine, ocean views, and al fresco dining at the two onsite restaurants. In-room WiFi (surcharge) is available to all guests, along with a garden and dry cleaning/laundry services.
Other perks include:
  • An indoor pool
  • Full breakfast (surcharge), valet parking (surcharge), and limo/town car service
  • An electric car charging station, tour/ticket assistance, and an elevator
  • Express check-out, a 24-hour front desk, and free newspapers
  • Guest reviews give good marks for the central location and helpful staff
Room features
All guestrooms at Fairmont Empress have thoughtful touches such as premium bedding and air conditioning, in addition to amenities like safes and WiFi.
More conveniences in all rooms include:
  • Bathrooms with designer toiletries and tubs or showers
  • 32-inch flat-screen TVs with cable channels
  • Recycling, travel cribs, and electric kettles

Awards and affiliations

Green / Sustainable Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
This property has signed the UNESCO Sustainable Travel Pledge.
The property is a member of Historic Hotels of the World.

Languages

Arabic, Chinese (Mandarin), Danish, English, Filipino, French, German, Italian, Japanese, Korean, Malay, Portuguese, Russian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Follows industry cleaning and disinfection practices of Ecolab (3rd party expert - Global)

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, and dinner
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: WiFi (CAD 14.95 per night)
  • Available in some public areas: WiFi (CAD 14.95 per night)

Parking and transportation

  • Self parking on site (CAD 33.00 per day; includes in/out privileges)
  • Valet parking on site (CAD 45.00 per day; includes in/out privileges)
  • Electric car charging station on site
  • Roundtrip airport shuttle (surcharge) from 3:30 AM - 7:30 PM
  • Airport shuttle at scheduled times
  • Cruise terminal shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Limo/town car service

Food and drink

  • Full breakfast available for a fee daily 6:30 AM–11:30 AM: CAD 20-40 for adults and CAD 10-20 for children
  • 2 restaurants
  • 1 bar
  • Coffee/tea in common area(s)

Restaurants on site

  • Q at the Empress
  • Lobby Lounge
  • Q Bar

Things to do

  • Fitness center
  • Full-service spa
  • Indoor pool
  • Motorized watercraft
  • Sauna
  • Shopping
  • Spa tub
  • Steam room

Family friendly

  • Indoor pool
  • Laundry facilities
  • Travel crib

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • Conference space (22600 square feet)
  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Terrace

Spa

  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hot springs/mineral springs
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage - sports
  • Massage - Swedish
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • In-room accessibility (select rooms)
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Hypo-allergenic bedding
  • Portable fan
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Towels

Entertainment

  • 32-inch flat-screen TV
  • Cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Minibar

More

  • Desk
  • Free newspapers
  • Iron/ironing board
  • Phone
  • Recycling
  • Safe
  • Slippers
  • Window screens

More properties to consider

See similar properties

Policies

Check-in

89% of travelers were happy with check-in
Check-in from 4:00 PM - anytime
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Express check-in
Minimum check-in age - 19

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
2 per room
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
3 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Breakfast fee: between CAD 20 and CAD 40 for adults, CAD 10 and CAD 20 for children (approximately)
  • Fee for in-room wireless Internet: CAD 14.95 per night (rates may vary)
  • Fee for wireless Internet in public areas: CAD 14.95 per night (rates may vary)
  • Airport shuttle fee: CAD 25.00 per person (one-way)
  • Airport shuttle fee per child: CAD 15.00 (one-way), (from 3 to 17 years old)
  • Self parking fee: CAD 33.00 per day (in/out privileges)
  • Valet parking fee: CAD 45.00 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The photos are representative of rooms offered and may differ from the actual room received.

We should mention

Pool access available from 5:00 AM to 11:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation
Children under 16 years old are not allowed in the swimming pool, health club, fitness facility, or spa tub without adult supervision
Guests under 18 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Empress Fairmont
Fairmont Empress
Fairmont Empress Hotel
Fairmont Empress Hotel Victoria
Fairmont Empress Victoria
Empress Hotel Victoria
Fairmont Hotel Empress
Fairmont Hotel Victoria
Fairmont Victoria
The Fairmont Empress Hotel Victoria
Victoria Fairmont
The Fairmont Empress
Fairmont Empress Hotel
Fairmont Empress Victoria
Fairmont Empress Hotel Victoria

Frequently asked questions

Does Fairmont Empress have a pool?

Yes, this property has an indoor pool. Pool access is from 5:00 AM–11:00 PM.

How much does it cost to stay at Fairmont Empress?

As of Oct 5, 2022, prices found for a 1-night stay for 2 adults at Fairmont Empress on Nov 5, 2022 start from $272.44, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Fairmont Empress pet-friendly?

Yes, this property allows pets (limit 2 per room).

How much is parking at Fairmont Empress?

Self parking is available for CAD 33.00 per day. Valet parking is available for CAD 45.00 per day.

What time is check-in at Fairmont Empress?

Check-in is from 4:00 PM - anytime. A fee applies for early check-in (amount may vary, subject to availability).

What time is check-out at Fairmont Empress?

Check-out is at 11 AM. Late check-out is available for a fee (amount may vary, subject to availability).

Does Fairmont Empress provide a shuttle to the airport?

Yes, there's an airport shuttle that runs 3:30 AM–7:30 PM at scheduled times. A fee of CAD 25.00 per person applies.

Where is Fairmont Empress located?

This family-friendly Victoria hotel is located on the waterfront, just steps from Maritime Museum of British Columbia and Victoria Bug Zoo. British Columbia Parliament Building and Victoria Harbour are also within 10 minutes.

Overall score and ratings

4.4

Excellent

Rating 5 - Excellent. 624 out of 1001 reviews
5 - Excellent 62%
Rating 4 - Good. 207 out of 1001 reviews
4 - Good 21%
Rating 3 - Okay. 104 out of 1001 reviews
3 - Okay 10%
Rating 2 - Poor. 40 out of 1001 reviews
2 - Poor 4%
Rating 1 - Terrible. 26 out of 1001 reviews
1 - Terrible 3%

4.6/5

Cleanliness

4.5/5

Staff & service

4.3/5

Amenities

4.4/5

Property conditions & facilities

4.3/5

Eco-friendliness

5/5 Excellent

Serguei
Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were fully satisfied! Above expectation!
Stayed 3 nights in Sep 2022

5/5 Excellent

Kylie
Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A place to get away for a couple of days leaving regular life behind. Lovely facility. Well maintained.
Stayed 2 nights in Sep 2022

4/5 Good

amarjeet
Traveled with partner
Liked: Staff & service
Location is what draws us there
Stayed 1 night in Sep 2022

5/5 Excellent

Yang
Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and perfect view, highly recommended!
Stayed 1 night in Sep 2022

5/5 Excellent

Stephanie-May, Leduc
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for a couple nights. Close proximity to many things. Easy walk ability. Hotels been very updated but still keeps some of the charm of the history. Didn’t have time to enjoy all the amenities as I was enjoying Victoria. Would return again
Stayed 2 nights in Aug 2022

4/5 Good

Javier
Traveled with family
Liked: Cleanliness, staff & service
The property starts to require a major makeover in some parts.
Stayed 5 nights in Aug 2022

5/5 Excellent

Marcella
Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in Victoria!
Stayed 1 night in Sep 2022

2/5 Poor

Chris
Traveled with family
Disliked: Property conditions & facilities
For $700 CAN a night, you expect your shower to drain
Stayed 1 night in Sep 2022

5/5 Excellent

Wei
Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities
Good Location
Stayed 2 nights in Aug 2022

5/5 Excellent

John
Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shower took 5 minutes for hot water to flow.
Stayed 1 night in Sep 2022